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Subject Author Date
wireless sync fails after usb sync with Error 80072EE2 RMac 03-14-2006
Posted by RMac on March 14, 2006, 6:55 pm
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All,
I'm using a Sprint PPC-6700 pocket PC phone and ActiveSync 4.1. The device
will sync with the Exchange server when it is in the cradle without problems.
When I remove the device from the cradle, the device will fail to sync with
the Exchange server. The error message is "The request has timed out." The
error code is 80072EE2. If I go into Memory, Running Applications and stop
ActiveSynch and try another wireless sync, it is able to connect to the
Exchange server and sync successfully.

A couple of suggestions which I have tried have been 1) make sure the
internal and external DNS name for the OWA server are the same - which they
are. 2) Make sure the device is not using a proxy, which the device is not.
Any other thoughts on how I can correct this problem with stop activesync
each time the device is removed from the cradle?

Thanks,
Robert

Posted by L on June 8, 2006, 4:03 pm
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i have the exact same problem now.
so from what i read this seem to be a DNS issue.


here is my symptom:

a) work on USB
b) work on WIFI
c) don't work on external site.

my internal DNS point to mail.XYZ.com is a local LAN ip.
my external DNS point mail.XYZ.com to a WAN ip address.
to make it more complicated it is URL forwarded XYZmail.serverquake.com
the cert is still at mail.XYZ.com

is there a way to solve the problem at all? should i soft reset and never
connect to a network that can poison the DNS?




"RMac" wrote:

> All,
> I'm using a Sprint PPC-6700 pocket PC phone and ActiveSync 4.1. The device
> will sync with the Exchange server when it is in the cradle without problems.
> When I remove the device from the cradle, the device will fail to sync with
> the Exchange server. The error message is "The request has timed out." The
> error code is 80072EE2. If I go into Memory, Running Applications and stop
> ActiveSynch and try another wireless sync, it is able to connect to the
> Exchange server and sync successfully.
>
> A couple of suggestions which I have tried have been 1) make sure the
> internal and external DNS name for the OWA server are the same - which they
> are. 2) Make sure the device is not using a proxy, which the device is not.
> Any other thoughts on how I can correct this problem with stop activesync
> each time the device is removed from the cradle?
>
> Thanks,
> Robert

Posted by RMac on June 8, 2006, 4:10 pm
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The following solution resolved the problem for me. You can download
registry editors for pocketpc on the web. I used Total Commander as my
registry editor.

>I've been looking in to the root cause of this. It seems wininet caches
> resolved names and there isn't anyway to clear it out with out closing the
> ActiveSync app on the device.
>
>
>
> I'm able to reproduce a similar behavior in IE on the device.
>
>
>
> Supposedly setting this reg key fixes it.
>
>
>
> [HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
> "DnsCacheEnabled"=dword:0





"L" wrote:

> i have the exact same problem now.
> so from what i read this seem to be a DNS issue.
>
>
> here is my symptom:
>
> a) work on USB
> b) work on WIFI
> c) don't work on external site.
>
> my internal DNS point to mail.XYZ.com is a local LAN ip.
> my external DNS point mail.XYZ.com to a WAN ip address.
> to make it more complicated it is URL forwarded XYZmail.serverquake.com
> the cert is still at mail.XYZ.com
>
> is there a way to solve the problem at all? should i soft reset and never
> connect to a network that can poison the DNS?
>
>
>
>
> "RMac" wrote:
>
> > All,
> > I'm using a Sprint PPC-6700 pocket PC phone and ActiveSync 4.1. The device
> > will sync with the Exchange server when it is in the cradle without problems.
> > When I remove the device from the cradle, the device will fail to sync with
> > the Exchange server. The error message is "The request has timed out." The
> > error code is 80072EE2. If I go into Memory, Running Applications and stop
> > ActiveSynch and try another wireless sync, it is able to connect to the
> > Exchange server and sync successfully.
> >
> > A couple of suggestions which I have tried have been 1) make sure the
> > internal and external DNS name for the OWA server are the same - which they
> > are. 2) Make sure the device is not using a proxy, which the device is not.
> > Any other thoughts on how I can correct this problem with stop activesync
> > each time the device is removed from the cradle?
> >
> > Thanks,
> > Robert

Posted by L on June 8, 2006, 5:48 pm
Please log in for more thread options
ok :) cool thanks man, RMac.

i take it you meant to create the registry as my registry don't have the reg
key to begin with.

i will give your fix a try.

btw, before your fix, soft reset got me to remote synch correctly.(as in via
EVDO, as well as wireless).

wow, getting this to work is not as easy as 123 as using a treo or a mac.
don't get me wrong.. i am a big time Exchange / outlook fans.. but the user
experience between the vendor that crank this out (look at all the registry
fix we have to do, overclock / unclock to safe battery, soft/hard reset, is
almost like a science project in the linux days..if PPC / Smartphone is to
win, this stuff have to work easy as 1, 2, 3. this dns cache should of been
disabled to worry about speed from the browser war days.) Can you imagine if
i have to hardreset my ppc, i have to redig all this to get me synching
again. If there is a user experience group i def want to join one be it with
activesync or ms mobile.






"RMac" wrote:

> The following solution resolved the problem for me. You can download
> registry editors for pocketpc on the web. I used Total Commander as my
> registry editor.
>
> >I've been looking in to the root cause of this. It seems wininet caches
> > resolved names and there isn't anyway to clear it out with out closing the
> > ActiveSync app on the device.
> >
> >
> >
> > I'm able to reproduce a similar behavior in IE on the device.
> >
> >
> >
> > Supposedly setting this reg key fixes it.
> >
> >
> >
> > [HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
> > "DnsCacheEnabled"=dword:0
>
>
>
>
>
> "L" wrote:
>
> > i have the exact same problem now.
> > so from what i read this seem to be a DNS issue.
> >
> >
> > here is my symptom:
> >
> > a) work on USB
> > b) work on WIFI
> > c) don't work on external site.
> >
> > my internal DNS point to mail.XYZ.com is a local LAN ip.
> > my external DNS point mail.XYZ.com to a WAN ip address.
> > to make it more complicated it is URL forwarded XYZmail.serverquake.com
> > the cert is still at mail.XYZ.com
> >
> > is there a way to solve the problem at all? should i soft reset and never
> > connect to a network that can poison the DNS?
> >
> >
> >
> >
> > "RMac" wrote:
> >
> > > All,
> > > I'm using a Sprint PPC-6700 pocket PC phone and ActiveSync 4.1. The device
> > > will sync with the Exchange server when it is in the cradle without problems.
> > > When I remove the device from the cradle, the device will fail to sync with
> > > the Exchange server. The error message is "The request has timed out." The
> > > error code is 80072EE2. If I go into Memory, Running Applications and stop
> > > ActiveSynch and try another wireless sync, it is able to connect to the
> > > Exchange server and sync successfully.
> > >
> > > A couple of suggestions which I have tried have been 1) make sure the
> > > internal and external DNS name for the OWA server are the same - which they
> > > are. 2) Make sure the device is not using a proxy, which the device is not.
> > > Any other thoughts on how I can correct this problem with stop activesync
> > > each time the device is removed from the cradle?
> > >
> > > Thanks,
> > > Robert

Posted by RMac on June 8, 2006, 5:53 pm
Please log in for more thread options
That is correct. You will need to create the registry entry. Also perform a
soft reset after you make the change.

As you mentioned a soft reset to get it working before you make the registry
entry, you could also go to system, memory, running applications and kill
active sync. Then you should be able to sync via wireless. All of that will
not be necessary once you make the addition to the registry.

"L" wrote:

> ok :) cool thanks man, RMac.
>
> i take it you meant to create the registry as my registry don't have the reg
> key to begin with.
>
> i will give your fix a try.
>
> btw, before your fix, soft reset got me to remote synch correctly.(as in via
> EVDO, as well as wireless).
>
> wow, getting this to work is not as easy as 123 as using a treo or a mac.
> don't get me wrong.. i am a big time Exchange / outlook fans.. but the user
> experience between the vendor that crank this out (look at all the registry
> fix we have to do, overclock / unclock to safe battery, soft/hard reset, is
> almost like a science project in the linux days..if PPC / Smartphone is to
> win, this stuff have to work easy as 1, 2, 3. this dns cache should of been
> disabled to worry about speed from the browser war days.) Can you imagine if
> i have to hardreset my ppc, i have to redig all this to get me synching
> again. If there is a user experience group i def want to join one be it with
> activesync or ms mobile.
>
>
>
>
>
>
> "RMac" wrote:
>
> > The following solution resolved the problem for me. You can download
> > registry editors for pocketpc on the web. I used Total Commander as my
> > registry editor.
> >
> > >I've been looking in to the root cause of this. It seems wininet caches
> > > resolved names and there isn't anyway to clear it out with out closing the
> > > ActiveSync app on the device.
> > >
> > >
> > >
> > > I'm able to reproduce a similar behavior in IE on the device.
> > >
> > >
> > >
> > > Supposedly setting this reg key fixes it.
> > >
> > >
> > >
> > > [HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
> > > "DnsCacheEnabled"=dword:0
> >
> >
> >
> >
> >
> > "L" wrote:
> >
> > > i have the exact same problem now.
> > > so from what i read this seem to be a DNS issue.
> > >
> > >
> > > here is my symptom:
> > >
> > > a) work on USB
> > > b) work on WIFI
> > > c) don't work on external site.
> > >
> > > my internal DNS point to mail.XYZ.com is a local LAN ip.
> > > my external DNS point mail.XYZ.com to a WAN ip address.
> > > to make it more complicated it is URL forwarded XYZmail.serverquake.com
> > > the cert is still at mail.XYZ.com
> > >
> > > is there a way to solve the problem at all? should i soft reset and never
> > > connect to a network that can poison the DNS?
> > >
> > >
> > >
> > >
> > > "RMac" wrote:
> > >
> > > > All,
> > > > I'm using a Sprint PPC-6700 pocket PC phone and ActiveSync 4.1. The device
> > > > will sync with the Exchange server when it is in the cradle without problems.
> > > > When I remove the device from the cradle, the device will fail to sync with
> > > > the Exchange server. The error message is "The request has timed out." The
> > > > error code is 80072EE2. If I go into Memory, Running Applications and stop
> > > > ActiveSynch and try another wireless sync, it is able to connect to the
> > > > Exchange server and sync successfully.
> > > >
> > > > A couple of suggestions which I have tried have been 1) make sure the
> > > > internal and external DNS name for the OWA server are the same - which they
> > > > are. 2) Make sure the device is not using a proxy, which the device is not.
> > > > Any other thoughts on how I can correct this problem with stop activesync
> > > > each time the device is removed from the cradle?
> > > >
> > > > Thanks,
> > > > Robert

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