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Posted by Quaoar on April 9, 2005, 10:54 pm
Please log in for more thread options gerryhandke@hotmail.com wrote:
> Seeing as you've been happy to put me straight about this, and thanks,
> Broadband I'll get, perhaps you could have a look over my most recent
> computer problem below. It beginsd with my second posting on that
> topic and then the initial one and a reply follow it. Thanks for any
> input.
>
> I have put the site driver on now, but things aren't very rational.
> At first it didn't detect the printer, and then stumbling around in
> the dark I got it to accept the printer was there by putting the XP
> built in driver back on, rebooting and then running the site's full
> driver software again, which I stored on CD so I could wipe it all
> off the hard drive if necessary. Now what happens is that the
> computer will print out from, for example, Word or Publisher, but
> using the 970cxi driver, not the 970c series one which is what I got
> fron the site. The 970c series one appears to start to print but in
> fact gives up after a couple of lines and ejects the paper as if
> finished. It might seem like I've been a bit irrational myself, but
> things didn't proceed in any sensible way as far as the installation
> goes, so I just tried to salvage it in the way I've described.
> What I can do now is put the 970c series toolbox on, ask it to print
> a text page - without doing this it won't talk to the printer - and
> from then on I use the 970cxi sriver from whatever program I'm
> printing from. I also seem to have to turn the printer on *after*
> the computer is all fully on with Windows running. If I put the
> printer on first no printing can be done.
> If I delete the 970cxi driver now - in as far as my attempts will
> allow this, as there always seems to be traces of it somewhere - will
> the 970c series driver work? i.e. is this abandoned printing from the
> 970c series driver to do with driver conflict or something like that?
> I also found that the 970c series driver wouldn't be able to check
> how much ink was left in the cartridge - it couldn't communicate in
> that direction. I remember this function used to work when i was
> running the full software on my old computer.
> Hope someone can help with this, bizarre as it might sound at times.
> Steven wrote:
>> Hi there,
>>
>> You need the correct drivers for windows xp.
>>
>> I'm running the same printer on my windows xp computer via USB and
>> it works like a gem.
>>
>> You can get the drivers here:
>>
>>
>
http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&lang=en&cc=au&product=61818&dlc=en&os=228
>>
>> If you can, download the full feature drivers and follow the
>> instructions on the site.
>>
>> In brief, you unplug the printer, install the drivers, reboot, then
>> plug the printer in and it will auto detect and should work nicely
>> for you.
>>
>> Good luck.
>>
>> Steven
>>
>>
>>>
>>> Hope this isn't too long-winded - all help appreciated.
>>> I have been using a Hewlett Packard Deskjet 970cxi printer for a few
>>> years with an old 486, with which it is fine if a bit slow. Now
>>> I've got a current model laptop (a Fujitsu-Siemens 1500 mhz,
>>> inexpensive but it does everything I need otherwise) which only has
>>> USB connector slots. So I bought the cable, found the computer
>>> won't take the old software. This seems to be okay as there's a
>>> version of the driver in Windows. But having installed that I am
>>> having problems printing. If I try to print from Mircroft Works'
>>> Word or Publisher, it does nothing, no light blink or anything (I
>>> found the light did blink when i experiemented with using the XP
>>> generic driver, but then it stopped and nothing else happned).
>>> I've tried the trouble shooter, and all I've found sometimes helps
>>> is to restart the computer: and this is my key clue, at a guess,
>>> when the computer has started up again suddenly the printing tasks
>>> start turning up in the printer, which suggests things are almost
>>> okay, but what's happening here? why does it need this? (The
>>> troubleshooter regards this as the problem being solved - but I
>>> don't think so, because the next time I put the computer on another
>>> day or later in the day I'm back at square one.) I've tried
>>> uninstalling the printer software/ deleting the printer and then
>>> adding it again, but I've found that it doesn't delete everything
>>> anyway, so I've been doing it manually by finding the hp folder and
>>> deleting it (after deleting the printer in the usual way). The
>>> cable I bought would seem to be okay. I've tried connecting
>>> things up differently, both following the manual's advice and not
>>> doing so (the latter because it's procedure pertains to using the
>>> accompanying outmoded cd). I'm not out of ink. The printer works
>>> fine with the 486 still. USB is enabled, with printing support,
>>> so it's not that. And the port the printer is connected to is
>>> usb001. LPT1 is not relevant is it? There is no traditional
>>> parallel port or lead being used.
> (This
>>> printer has a parallel connection which necessitated buying a lead
>>> with usb at one end and parallel at the printer end.)
>>> This isn't a case of having to reinstall Windows XP from scratch,
>>> is it? I mean, to be sure that all the old trace of HP software is
>>> gone so that the printer is connected before there's any software
>>> going in? I would prefer to put up with having to restart the
>>> computer than do that, so long winded and nerve-racking, plus I've
>>> put so much software and music on the computer in the last week
>>> that would be tedious and daunting to do again. I suspect this
>>> won't be necessary, that there must be a way round it.
>>> I've looked at the HP site and wonder if the driver in Windows was
>>> faulty or something, or maybe there's just some line in a sys or ini
>>> file somewhere that can be tweaked. My next step is downloading
>>> it's driver, but I fear it may be what I've got.
>>> I would be extremely grateful for a clued-up person's input. If
>>> you need me to answer any thing before you can know what to say, go
>>> ahead. I've looked at other people's questions in these groups but
>>> their problems were different.
Review this site for fixing borked XP printer installations:
http://www.coribright.com/Windows/
Q
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