Web.com / Interland terrible support experience!

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At midnight last night, I was doing updates to a website on web.com
and ran out of transaction log space trying to add a new field to a
database table.  Because the update was half installed at that point,
it caused the website to be down.

Upon calling tech support, I reached a girl in the Phillipines.  We
spent a half hour on the phone, then she escalated the problem to
their Database department.  The only estimate that she could give me
regarding the resolution was "sometime tomorrow".  When asked if their
was a supervisor or anyone else I could talk to since the site was
down, she said no, they wouldn't be able to help.

This morning, I got an email from web.com.  They had closed the
ticket.  Their resolution was that I needed to call Sales and purchase
more space.

I know that we don't represent much business to them, but it's hard to
believe that their priority was to sell me more space (which was only
needed for less than a minute) rather than to help me get the website
back up and going.

Re: Web.com / Interland terrible support experience!


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Sounds to me like you're expecting too much from them. If you need more
space to make your site work, for whatever reason and even if it's only
for a short period of time, what do you expect them to do? Loan it to


Re: Web.com / Interland terrible support experience!

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But if your hosting account does not have enough space then obviously
they will want to sell you more so you can do the task at hand.
You can't expect them to just give it away it's costs money to run the
web servers.
Regards Chad. http://freewebdesignonline.org

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