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October 29, 2005, 9:04 pm
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Has anyone seen a service offered to provide support for people who resell
webhosting? There are many hosts that sell reseller accounts - where you can
resell your space - set someone up with a cpanel, etc. Some people may want
to do this - but are not interested in - or able to provide support (for
problems on the server, etc). I guess the support may be a narrow as
alerting the main host - and repeating their answer to the reseller's
customer - or a support service that helps with cgi, etc.
Would there be a demand for a service like this?
Re: support sub business
I haven't seen any like this but I'm sure they probably exist. The overhead
cost of providing support is about $15.00/hr no matter how you slice it. IMO
a company cannot provide support for resellers customers and make money but
that doesn't stop some of the bottom feeders from promising it and being
unable to deliver it because the math doesn't work out, especially if you
are providing web design and script troubleshooting support for all of your
There are outsourced support companies which will do support for $1.50-$3.00
per ticket. The quaility of support they provide is negligable and usually
ends up in customers leaving unless you can find a good company and those
are hard to come by and always charge in the $3.00 range because
mathematically that is what it costs to provide the support and leave the
company a bottom line profit.