Sending receipts.... after the payment processor has sent a receipt.

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I have a commercial site that accepts payments via credit card or
PayPal. Both the payment gateway and PayPal send the customer a
receipt/confirmation of payment. From time to time I also get requests
for a receipt from me, usually because the buyer can be reimbursed for
the costs, but needs a receipt to do that. I can generate receipts by
hand in PDF format. I have been working on the process of automating
receipt generation so that all customers get a PDF receipt when they pay.

So I am testing as I develop. I paid myself via PayPal and received two
receipts, one from PayPal and one from myself.

Does it make sense to send a customer 2 receipts? The primary reason
people want a different receipt, as far as I can tell, is that receipts
I generate have my business address on them, while receipts generated by
the payment processors don't.

What is the usual practice?

Re: Sending receipts.... after the payment processor has sent a receipt.

Scott Bryce wrote:
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Most (if not all) of the merchants I've dealt with send their own order
confirmation email, but I've never received a pdf receipt. Seems like
making a pdf is an unnecessary step and is not as convenient as an
email, but it does have the advantage of printing out just the way you
want it.

--
Red



Re: Sending receipts.... after the payment processor has sent a receipt.

On 5/5/2012 9:02 AM, Red E. Kilowatt wrote:
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The thing is that since generating PDFs is what I do, making a PDF
receipt is actually easier for me than an email receipt. And, yes, it
does print out exactly the way I want it to.


Re: Sending receipts.... after the payment processor has sent a receipt.

On Fri, 04 May 2012 17:14:26 -0600, Scott Bryce

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I use QuickBooks which generates and emails PDF invoices.  My
customers like the invoices because they are far more detailed than
the receipts they receive from PayPal.

Re: Sending receipts.... after the payment processor has sent a receipt.

On 5/4/2012 7:14 PM, Scott Bryce wrote:
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The usual practice is to send a confirmation from the site. It is
expected. No one that I know sends them in PDF form.

If you were to do this (the PDF) then send I would send a normal email
or have a normal confirmation html thank you page. Link in the PDF from
there. A PDF confirmation should be in addition to, not in replacement
of the normal practice.

Jeff

Re: Sending receipts.... after the payment processor has sent a receipt.

On Sun, 06 May 2012 09:03:53 -0400, j put finger to keyboard and typed:

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I agree with this. Confirmation emails (and anything else which has legal
significance, such as a receipt) should be in plain text, no attachments.
Otherwise, you risk them being blocked by over-zealous spam filters,
leading to complaints by customers that you didn't acknowledge the order.

If you want to generate PDFs (and some customers, especially corporates, do
like them because they look more formal when printed) then store them on
the server and include the URL in the email.

Mark

Mark
--
Blog: http://mark.goodge.co.uk
Stuff: http://www.good-stuff.co.uk

Re: Sending receipts.... after the payment processor has sent a receipt.

On 5/6/2012 8:24 AM, Mark Goodge wrote:
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I have gone looking in my in box for email receipts that I have
received. It seems that the most common practice is to send email
receipts in HTML format. Few send them in both plain text and HTML. None
send them in plain text only. And nobody sends PDF receipts.

Re: Sending receipts.... after the payment processor has sent a receipt.

On 5/9/2012 1:07 PM, Scott Bryce wrote:
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My clients all send them in plain text. You can get by with HTML and
there are reasons to prefer it, but plain text always works.

All newsletters, mail lists and such are in HTML.

PDFs are only big in corporate and government. The government sites I do
have huge amounts of PDFs. The office girls understand PDFs.

  Jeff

Re: Sending receipts.... after the payment processor has sent a receipt.

On 5/4/2012 7:14 PM, Scott Bryce wrote:
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We have about 20,000 subscription customers from whom we accept credit
cards.  All communications are in pure text.  We send one confirmation
within a few seconds after they place an order, and a reminder that they
placed the order 14 days later.  Any email we receive which is not pure
text, including html and binary attachments (like pdf's), is
immediately black-holed.

Re: Sending receipts.... after the payment processor has sent a receipt.

On 10/05/2012 10:47 PM, Todd wrote:
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<snip>

 > Any email we receive which is not pure
 > text, including html and binary attachments (like pdf's), is
 > immediately black-holed.

well that's stupid

TMA

Re: Sending receipts.... after the payment processor has sent a receipt.

On 5/10/2012 7:47 PM, Todd wrote:
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Thanks for the input. I am working on generating plain text receipts.
For those who want them, and some do, a PDF receipt will be placed on
the server. The plain text receipt will have a link to the PDF file.


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