How to win (or not win) good will among potential customers

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During this past week's MIS fiasco, the owners of 2 companies whose
servers were used by MIS for their customers had very different

The owner of took pity on the customers, gave
them access to their sites/databases up until 10/21, and made it clear
that this offer was not contingent on people moving their hosting to
him.  I am sure that he did gain customers and certainly built good

By contrast, the owner of linux-tech made it clear that there was no
way he was going to let people anywhere near their data.  Said it was
his only leverage to get MIS to pay arrears, which is arrant nonsense
since it's clear that (a) MIS doesn't have any money to pay and is
completely MIA, and (b) he was only hurting the webmasters, not MIS.

Last night someone posted to

     I called linux-tech......
    I was told that the MIS server was re-formatted. ....all data
    "Nothing we can do".

So, not only did he withhold access, he purposely destroyed the data
and made it impossible for anyone to recover it. Needless to say, he's
not going to get any new customers out of this and has generated lots
of ill will - which people will share.

Same situation, same possibility of helping others at little cost to
oneself, two very different responses.

Statistics means never having to say you're certain.

(Note: my Hotmail address is seldom checked)

Re: How to win (or not win) good will among potential customers

MGW wrote:
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No kidding.  Unfortunately, this attitude gives good hosts a bad name.

But pricks don't normally last long in a competitive market anyway.
There are too many other options.

Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.

Re: How to win (or not win) good will among potential customers

<snip excellent jerk vs. nice guy story>

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That probably depends on the market.

I used to work in the music industry. The top earning agent at the company
I worked for was the biggest asshole I've ever met.  Even his bands hated
him.  I remember one of his bands hung him over the balcony of the
Trocadero Theatre in Philadelphia by his feet because of something he did.  
That was 8 years ago and he's still in business.

Karl Groves

Re: How to win (or not win) good will among potential customers

Fleeing from the madness of the  jungle
and said:

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Interesting - good info, thanks.

way back in the mists of time I had a reseller account with a host that is  
now sadly defuct.  one of their other resellers went awol, I was given the  
option of buying the accounts in a deal based on the outstanding dues.  
got in touch with every contact on the list - where available.  picked up  
some good clients - most are still with us.

William Tasso

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