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June 1, 2006, 6:45 am
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In a posting a couple of weeks ago I gave high marks to Site5.com for
reseller hosting, based on my initial experience with them.
Perhaps my message jinxed something, because the situation has fallen into
the toilet. My sites have repeatedly been offline, sometimes for just a few
minutes, sometimes for an hour or longer. These are unplanned outages, not
They claim to have swapped out RAM and fiddled with other items, and
regularly promise they will move some sites to other servers to lighten the
load. Their support staff are friendly as can be, but the outages
continue -- as do the promises of improvement "real soon."
Site5 is a large outfit, with dozens of servers and quite an elaborate
customer service interface. They seem to do almost everything right --
everything except hosting!
Looks like moving day is coming.