Business stuff - warranty

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Does anyone have any verbage they'd be willing to share regarding
warrantying your work?

Specifically, I'm looking for something that says essentially: "I tested my
work and found that it does what we agreed it should do. I guarantee this
will be the case for XX term, after which you have to pay for future

This kind of thing is a sticky situation, as I'm sure most of us will
gladly fix a legitimate error any time it pops up.  For example, I recently
fixed an issue with a form validation. I was validating to make sure a
customer didn't already exist in the database so I was looking for the
first name, last name, city and state. Problem was a poorly written SQL
query was resulting in false matches. So I fixed it.

The issue I want to avoid, however, is the case where some feature is
missing, but that feature makes absolutely perfect sense but never made it
into the spec, code was delivered & tested, and product used for 6 months.


Karl Groves

Re: Business stuff - warranty

On Wed, 22 Aug 2007 17:19:28 +0000, Karl Groves wrote:

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Typically, I say 90 days from the date of delivery. There's a real cost
with going back to something long after you created it to fix a defect.

Quoted text here. Click to load it

I have one of these problems right now. Two things that were on the spec
didn't make it into the proposal. I did one thing and asked the customer
to verify the proposal was complete. They said it was.

Today, they called and told me about the 2nd feature. I told them that
since I had asked them to verify the proposal was complete two months ago,
and they told me it was, that I wasn't going to do it. They would have to
pay to have the second thing implemented as a new feature.

In general, you're only obligated to do what's in the contract. If it's
not in the contract, no matter how sensible or obvious it is, you're not
required to do it.

In practice, that might not be the best business decision. If it's a big
enough thing that you can't do it at no additional charge, then it's
probably a good idea to offer a  discount. How much you discount would
depend upon how big it is. Something small-medium I might give a 33-50%
discount. Something large, I would give maybe a 10% discount.

In the final analysis, it really comes down to how much the customer is
worth to you.

George Sexton
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