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Posted by Barry Watzman on July 20, 2006, 6:39 pm
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Of course it's fixable. The fix may involve a new computer, but it's
fixable.
General comment: Don't "renew" Norton. When the subscription expires,
remove it (completely) and install a brand new copy. You get the new
copy FREE (after rebate) quite often, especially around Thanksgiving to
Christmas. It's both better and (generally) cheaper.
I don't think that Norton is your problem. You may have a general
software corruption problem, perhaps including Norton, but I don't think
that the problem is Norton per se.
It actually sounds, from your description, like a bad hard drive ... at
least that would be my first suspicion from your description (certainly
it could be something else, I'm only suggesting the first thing I'd look
at from your description).
Download a copy of the Hitachi DFT (drive fitness test) from the Hitachi
web site (this was formerly an IBM product). It's basic test functions
will work on all hard drives of any brands (some more advanced functions
will work only on IBM/Hitachi drives). Use it to test the drive. It is
self-booting and does not run under ANY operating system. The program
that you download actually makes a bootable floppy disk or CD.
Similarly, get hold of memtest or memtest86 and run it to test your
memory. Like DFT, it is self-booting and does not run under any
operating system.
Once you determine that the drive and memory are good, I think you
probably need to consider reinstalling Windows, it sounds like your
system is corrupt.
What model of laptop?
sheltermamma wrote:
> Hi,
>
> I've had my Toshiba laptop since 2001 I think, never had issues with
> it until the last month or so. Here's the rundown of what's been
> going on:
>
> I have Norton antivirus, I think the computer came with it and I renew
> it every year. It prompts me to do updates when they are available,
> but lately when I go to update, just as it's about to finish I get a
> message saying something about not recognizing the digital signature.
> I go to the Symantec website and it tells me to enter something into
> the start-->run thingie (sorry, not computer savvy really). I do
> that and still my updates aren't happening.
>
> Additionally, when I go to wake it up from hibernation, I often get a
> "resume failure, press any key to continue" message. Then
> it takes about 20 minutes to boot up.
>
> Last night I got that message, so I pressed a key and the computer
> acted like it was starting up. The little "I'm doing
> something" light went off as if the computer was all done
> booting up, yet the only thing that appeared on my desktop was my
> background picture (one of my dogs, very cute). No icons, no start
> menu, no clock, no nothing. Right clicking gets no response. All I
> can do is turn it off using the power button. This problem isn't
> resolving itself and I'm at a loss as to what to do. Do I have a
> virus? If so, how can I get rid of it when I can't run any scans or
> programs at all?
>
> Please tell me this is fixable. Unfortunately as I try to research
> this problem I'm finding a lot of bad feedback on Norton Antivirus,
> although for the whole time I've had this laptop everything has
> worked just fine.
>
> Any help would be greatly appreciated, thanks in advance!
>
> ~Andrea
>
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