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Subject Author Date
"synchronization could not be completed"? Geoff Cox 12-03-2006
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Posted by Geoff Cox on December 3, 2006, 4:37 pm
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 Hello,

A friend has had the error message "synchronization could not be
completed" - support code 80070008.

He finds that by pressing a paper clip into the hole on the right hand
side of the Vario this allows synchronization to take place. This is a
hard reset? He loses all info.

When I was round at his place some months ago I got the
synchronization to work but according to my notes I used a "soft
reset" by using "a button on the right hand side, 1 up from the
bottom".

Is there a soft reset button either on the Vario itself or in the MS
Active Sync package?

Thanks

Geoff

Posted by Raj Pillai on December 3, 2006, 8:51 pm
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 Hi Geoff,

In most cases a soft reset resolves the 8007008 error message. Could you
confirm the PPC model name and number you mention? You would definitely
find instructions in the user manual to perform a soft reset if its a
windows based mobile device. And there is no option within ActiveSync to do
the same.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


> Hello,
>
> A friend has had the error message "synchronization could not be
> completed" - support code 80070008.
>
> He finds that by pressing a paper clip into the hole on the right hand
> side of the Vario this allows synchronization to take place. This is a
> hard reset? He loses all info.
>
> When I was round at his place some months ago I got the
> synchronization to work but according to my notes I used a "soft
> reset" by using "a button on the right hand side, 1 up from the
> bottom".
>
> Is there a soft reset button either on the Vario itself or in the MS
> Active Sync package?
>
> Thanks
>
> Geoff




Posted by Geoff Cox on December 4, 2006, 3:21 am
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On Mon, 4 Dec 2006 07:21:07 +0530, "Raj Pillai"

>Hi Geoff,
>
>In most cases a soft reset resolves the 8007008 error message. Could you

Thanks for your reply Raj. I will get back with the model name and
number but can you confirm that pressing in the hole on the right hand
side of the Vario will cause a "hard" reset?

How does he make a "soft" reset?

Cheers

Geoff


>confirm the PPC model name and number you mention? You would definitely
>find instructions in the user manual to perform a soft reset if its a
>windows based mobile device. And there is no option within ActiveSync to do
>the same.


Posted by Raj Pillai on December 4, 2006, 8:11 am
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Hi Geoff,

Assuming you are referring to a HTC Wizard, then pressing the hole on the
right hand side of the device should perform only a soft reset. For more
information refer - http://www.htcwizardweb.net/node/116. I don't have a
model of this kind at the moment so unable to confirm the steps and
therefore would suggest referring to the user manual or wait for a
confirmation from another user.

If the device is performing a hard reset inspite of following the soft reset
procedure, then it might be a possible hardware issue.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


> On Mon, 4 Dec 2006 07:21:07 +0530, "Raj Pillai"
>
>>Hi Geoff,
>>
>>In most cases a soft reset resolves the 8007008 error message. Could you
>
> Thanks for your reply Raj. I will get back with the model name and
> number but can you confirm that pressing in the hole on the right hand
> side of the Vario will cause a "hard" reset?
>
> How does he make a "soft" reset?
>
> Cheers
>
> Geoff
>
>
>>confirm the PPC model name and number you mention? You would definitely
>>find instructions in the user manual to perform a soft reset if its a
>>windows based mobile device. And there is no option within ActiveSync to
>>do
>>the same.
>






Posted by Geoff Cox on December 4, 2006, 11:42 am
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On Mon, 4 Dec 2006 18:41:24 +0530, "Raj Pillai"

>Hi Geoff,
>
>Assuming you are referring to a HTC Wizard, then pressing the hole on the
>right hand side of the device should perform only a soft reset. For more
>information refer - http://www.htcwizardweb.net/node/116. I don't have a
>model of this kind at the moment so unable to confirm the steps and
>therefore would suggest referring to the user manual or wait for a
>confirmation from another user.
>
>If the device is performing a hard reset inspite of following the soft reset
>procedure, then it might be a possible hardware issue.

Thanks for the info and the link.

Cheers

Geoff

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