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sync problem -"Outlook not installed"
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Subject Author Date
sync problem -"Outlook not installed" Orcas2369 01-16-2006
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Posted by Orcas2369 on January 16, 2006, 7:47 pm
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 When I try to sync my "IPAQ RZ 1715" I get an error message that says
"Microsoft Outlook is no longer installed so active sync cannot continue to
run..reinstall Outlook". Outlook (2003) IS INSTALLED. I use it everyday. For
grins and giggles I put the "Office 2003" in the cd-rom and get another
error..."the installation source for this product is not available.Verify
that the source exists and that you can access it". There are no choices from
this point onward. All the installation file does is close. How do I verify
it exists beyond using it all the time?

Now I am really confused. I get this same error when I try to "detect &
repair" within Outlook "help".

Posted by Lanwench [MVP - Exchange] on January 16, 2006, 10:52 pm
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> When I try to sync my "IPAQ RZ 1715" I get an error message that says
> "Microsoft Outlook is no longer installed so active sync cannot
> continue to run..reinstall Outlook". Outlook (2003) IS INSTALLED. I
> use it everyday. For grins and giggles I put the "Office 2003" in the
> cd-rom and get another error..."the installation source for this
> product is not available.Verify that the source exists and that you
> can access it". There are no choices from this point onward. All the
> installation file does is close. How do I verify it exists beyond
> using it all the time?
>
> Now I am really confused. I get this same error when I try to "detect
> & repair" within Outlook "help".

Not really a PocketPC issue. Have you tried reinstalling Outlook/Office
2003? Is this the same CD you used to do the installation? You might post in
an Office group for more help.



Posted by Chris De Herrera on January 17, 2006, 5:10 pm
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Hi,
What version of ActiveSync are you using? Do you use another program as
your default e-mail client?


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Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> When I try to sync my "IPAQ RZ 1715" I get an error message that says
> "Microsoft Outlook is no longer installed so active sync cannot continue
> to
> run..reinstall Outlook". Outlook (2003) IS INSTALLED. I use it everyday.
> For
> grins and giggles I put the "Office 2003" in the cd-rom and get another
> error..."the installation source for this product is not available.Verify
> that the source exists and that you can access it". There are no choices
> from
> this point onward. All the installation file does is close. How do I
> verify
> it exists beyond using it all the time?
>
> Now I am really confused. I get this same error when I try to "detect &
> repair" within Outlook "help".



Posted by Orcas2369 on January 17, 2006, 10:16 pm
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i am using activesync 3.7.1. and Outlook 2003 as my only email client

thanks

"Orcas2369" wrote:

> When I try to sync my "IPAQ RZ 1715" I get an error message that says
> "Microsoft Outlook is no longer installed so active sync cannot continue to
> run..reinstall Outlook". Outlook (2003) IS INSTALLED. I use it everyday. For
> grins and giggles I put the "Office 2003" in the cd-rom and get another
> error..."the installation source for this product is not available.Verify
> that the source exists and that you can access it". There are no choices from
> this point onward. All the installation file does is close. How do I verify
> it exists beyond using it all the time?
>
> Now I am really confused. I get this same error when I try to "detect &
> repair" within Outlook "help".

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