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Subject Author Date
support code 0x85010014 Curtis McNeill 05-12-2006
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Posted by Curtis McNeill on May 12, 2006, 8:13 am
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 I was having problems with sync, so I read somewhere if I deleted my device
then added again that might fix.
I did that and now I get the above support code, when I attempt to use
microsofts troubleshooter the link does not work, does anyone know where it
is?
Thirdcm



Posted by Raj Pillai on May 12, 2006, 9:37 am
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 Hi Curtis,

From - http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

"ActiveSync reports a Synchronization Error code 85010014 because of one of
the following reasons:
- Synchronization Fails because Application Data Folder is Redirected
- Synchronization Fails because Outlook is in Offline Mode
- Synchronization Fails because of Outlook script blocking
- Synchronization Fails because ActiveSync is incorrectly registered with
Outlook"

More often then not this error have been due to Outlook script blocking.
Try disabling the script blocking feature in your anti-virus and see if it
helps solve it. If that doesn't help, then see if this msft post helps
solve your problem -
http://groups.google.com/group/microsoft.public.pocketpc.activesync/msg/7c134690e78923cb

In addition to this, ActiveSync 4.2 beta is available for download -
http://www.microsoft.com/windowsmobile/downloads/activesync42.mspx AS 4.2
has tried to address issues resulting this with this error code.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


>I was having problems with sync, so I read somewhere if I deleted my device
>then added again that might fix.
> I did that and now I get the above support code, when I attempt to use
> microsofts troubleshooter the link does not work, does anyone know where
> it is?
> Thirdcm
>



Posted by Chris De Herrera on May 12, 2006, 4:21 pm
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Hi,
I have been tracking multiple solutions. See
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

>I was having problems with sync, so I read somewhere if I deleted my device
>then added again that might fix.
> I did that and now I get the above support code, when I attempt to use
> microsofts troubleshooter the link does not work, does anyone know where
> it is?
> Thirdcm
>



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