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Subject Author Date
pocket pc and outlook pro 2003 George Chandler 05-26-2007
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Posted by George Chandler on May 26, 2007, 8:47 pm
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I have an HP IPAQ RX 1955 Pocket PC with windows Mobile 5.0 and activesync
4.5. I synchronize it with Outlook 2003 SP2 (part of office prof. 2003). Or
I did sync it until last week when I installed Norton SystemWorks. I could
no longer sync and got an error message giving support code 85010014. If you
chase that down it says that it detects Norton Personal Firewall, and sends
you to a Microsoft Windows Mobile web site with directions for allowing
active sync ports in Norton Personal firewall.

Well, System Works doesn't have "firewall" it has "worm protection" which
looks for all the world like the firewall in the instructions so I installed
those active sync ports (TCP 990 999         5678 5721 & 26675 & UDP 5679) plus
permitting several active sync .exe files to run. Didn't work. Reinstalled
active sync 4.5. Updated outlook 2003 and added business contacts manager.
Uninstalled systemworks and it still didn't work; re-installed systemworks.
Same error code throughout.

There does not seem to be problem with the actual USB port communication - I
can use the explore function in active sync and look at stuff on the Pocket
PC. There are no communication type errors showing. I turned off the
Windows Firewall as directed by Norton for SystemWorks. I have a DSL modem
on one USB port but the firewall on that is turned off too, and has been all
along.

Anybody got any ideas?

George Chandler geo_c@cybermesa.com
--
geo

Posted by Chris De Herrera on May 29, 2007, 12:00 am
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Hi,
First, you need BCM for your Windows Mobile device. Second, try
uninstalling the DSL router's software. I suspect the issue is the PPPoE
software on the PC. Most PPPoE software does not allow any other network
adapters at the same time it is active.

As a workaround I would suggest using ethernet and a real router if you have
to install PPPoE software on your PC.

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

>I have an HP IPAQ RX 1955 Pocket PC with windows Mobile 5.0 and activesync
> 4.5. I synchronize it with Outlook 2003 SP2 (part of office prof. 2003).
> Or
> I did sync it until last week when I installed Norton SystemWorks. I
> could
> no longer sync and got an error message giving support code 85010014. If
> you
> chase that down it says that it detects Norton Personal Firewall, and
> sends
> you to a Microsoft Windows Mobile web site with directions for allowing
> active sync ports in Norton Personal firewall.
>
> Well, System Works doesn't have "firewall" it has "worm protection" which
> looks for all the world like the firewall in the instructions so I
> installed
> those active sync ports (TCP 990 999 5678 5721 & 26675 & UDP 5679) plus
> permitting several active sync .exe files to run. Didn't work.
> Reinstalled
> active sync 4.5. Updated outlook 2003 and added business contacts
> manager.
> Uninstalled systemworks and it still didn't work; re-installed
> systemworks.
> Same error code throughout.
>
> There does not seem to be problem with the actual USB port communication -
> I
> can use the explore function in active sync and look at stuff on the
> Pocket
> PC. There are no communication type errors showing. I turned off the
> Windows Firewall as directed by Norton for SystemWorks. I have a DSL
> modem
> on one USB port but the firewall on that is turned off too, and has been
> all
> along.
>
> Anybody got any ideas?
>
> George Chandler geo_c@cybermesa.com
> --
> geo



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