Fatal alert/fatal exception message during hotsynching Palm

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Recently, while hotsynching my Palm Pilot m505 and right up to the point of
synchronizing ePocrates Rx, the same 'fatal alert/fatal excpetion' been
appearing. I also noticed when opening the ePocrates Rx program, a message
staing 'fatal alert plus cannotopen last host sync pdb' shows up. I've reset
my Palms several times including soft and warm resets plus using the
troubleshooting steps from www.palm.com . The only thing I haven't tried was
a hard reset or should I??? Please advise. Thanks!! donald

Re: Fatal alert/fatal exception message during hotsynching Palm

dxmah wrote:
Quoted text here. Click to load it
When things like that happen, I start deleting individual programs. In
this case, I'd delete ePocrates Rx and see how the device acted after
that. Having a backup program helps, especially if the suspect can be
restored from a time when it was acting properly.

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