can't hotsync

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My Palm m515 suddenly won't hotsync.  I get this error:

The connection between your handheld computer and
the desktop could not be established. Please check your setup and try

It is not a cradle problem.  Both the office and home connections are
giving me this error.  Before this occurred, however, I accidentaly
left my Palm on until the battery almost depleted.  I'm sure it has
something to do with this.

I tried a soft reset, nothing.  I'm afraid to try a hard reset if I'm
not sure I can restore my data.  Any ideas?

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