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Posted by Carl Wolz [MSFT] on August 6, 2007, 8:36 pm
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Some anti-virus software blocks access to Outlook's automation interface.
Have you tried re-installing or repairing Outlook, after uninstalling the
anti-virus software?
<geek>
ActiveSync is failing to open the Outlook Object Model dispatch interface..
There are typically two common failures here. The first one is if the
MAPI.dll was replaced by an install of another application. The second is a
virus blocking program. Some Anti-Virus software doesn't properly clean it's
self after uninstall, to check this, please follow the following steps.
a. On the desktop, click Start->Run
b. In the "Run" dialog, type "reedit"
c. This will launch the Windows Registry Editor
d. In the Treeview in the left pane, navigate to the following registry
key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\
i. Once you've opened the CLSID note if you type "{0006F03A" it should
take you to the right entry
e. Expand the GUID node
f. Click on "InprocServer32" under the GUID node
g. You will see a value set in the "Data" field of the "(Default)"
h. It should read ole32.dll. This value should guide you to what
application has installed the
script blocking. For example, Norton AntiVirus puts in an entry like
this:
"C:\Program Files\Common Files\Symantec Shared\Script
Blocking\ScrBlock.dll"
</geek>
--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.
>I purchased an at&t 8525 (HTC) and I'm having the dreaded sync problems.
> Very similar to the same setup as Peter Maddern in the earlier thread. I
> had hoped his solution would work for me, but not so.
>
> Laptop computer is a Compaq Presario v6000 with Windows XT pro, outlook
> 2003
> and pop3 email.
>
> I installed activesync 4.2 from the disc with the ppc and ran into the
> 85010014 error and spent 3 hours on the phone with at&t and htc
> reconfiguring
> outlook, transferring profiles, installed activesync 4.5 and checking all
> the
> settings...no success. HTC was supposed to call back but never did.
>
> I've since been trying to get some help by going thru microsofts tech tips
> etc. I'm no computer wiz so be patient please. This is highly
> frustrating
> when something that should be so simple is so time consuming and
> difficult.
> I have many hours over the course of 3 weeks into this already and no end
> in
> sight.
>
> So I had norton anti virus installed and based on the earlier thread I
> uninstalled that and checked (and did not find) any stray files as
> instructed, uninstalled and reinstalled activesync (both 4.2 and 4.5
> versions) did a soft reset on the ppc and a reset on the laptop and came
> up
> with the same error. I've tried everything I can think of and everything
> that has been suggested...hopefully someone here can help? Calling Carl
> Wolz
> - are you out there? I'm pasting my wceslog.log file below (the ms help
> site
> suggested looking there) and I see errors there but I don't know how to
> fix
> it or if that's the issue?
>
> </FolderSync>
> 08/02/2007 22:42:26.359 p(1756) t(3532) TraceToFile -> ERROR in
> COomSession::DoInitOOMSession : hr = 0x80004005 - OomSession.cpp(175)
> 08/02/2007 22:42:26.359 p(1756) t(480) TraceToFile -> ERROR in
> CProfileSession::_CreateNewProfile : hr = 0x80004005 -
> ProfileSession.cpp(778)
> 08/02/2007 22:42:26.359 p(1756) t(480) TraceToFile -> ERROR in
> CProfileSession::GetChangeTrackingVariables : hr = 0x80004005 -
> ProfileSession.cpp(933)
> 08/02/2007 22:42:26.359 p(1756) t(480) TraceToFile -> ERROR in
> CMsgProcessor::ProcessMessage : hr = 0x80004005 - MsgProcessor.cpp(577)
> 08/02/2007 22:42:26.359 p(1756) t(480) TraceToFile -> ERROR in
> CService::_HttpPostMethod : hr = 0x80004005 - Service.cpp(1259)
> 08/02/2007 22:42:26.359 p(1756) t(480) SyncEngPerf -> Sync Statistics:
> Finished processing request - Service.cpp(1176)
>
> And the wcesmgr.log:
>
> 08/02/2007 23:27:42.000 p(1756) t(2924) AirSyncStatusXML -> Process XML:
> <SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)
> 08/02/2007 23:27:42.000 p(1756) t(2924) AirSyncStatusXML -> Process XML:
> <SyncBegin Partner=""
> Datatype=""/> -
> ASStatus.cpp(617)
> 08/02/2007 23:27:42.000 p(1756) t(2924) AirSyncStatusXML -> Process XML:
> <Error Partner="" Code="85010014"
> Title="View status" Body="ActiveSync encountered a problem on the
> desktop."/>
> - ASStatus.cpp(617)
> 08/02/2007 23:27:42.000 p(1756) t(2924) AirSyncStatusXML -> Process XML:
> <SyncEnd Partner="" Datatype=""/> -
> ASStatus.cpp(617)
> 08/02/2007 23:27:43.531 [Data Recv] [0x5D0]: Connection reset by peer
> (WSAECONNRESET : OK on disconnect)
> 08/02/2007 23:27:43.531 [Ctrl Recv] [0x5D4]: Connection reset by peer
> (WSAECONNRESET : OK on disconnect)
> 08/02/2007 23:27:43.531 [RemSync Recv] [0x624]: Connection reset by peer
> (WSAECONNRESET : OK on disconnect)
> 08/02/2007 23:27:43.531 p(1756) t(2924) TraceToFile -> ERROR in
> CCeSync2::SynchronizeLegacyEngine : hr = 0x80072746 - sync2.cpp(1535)
> 08/02/2007 23:27:43.531 p(1756) t(2924) AirSyncStatusXML -> Process XML:
> <SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)
> 08/02/2007 23:27:43.531 **** ActiveSync session completed.
> 08/02/2007 23:27:45.265 *** Http listener shut down
>
> Please tell me how to fix this mess before I throw the phone and the
> laptop
> out the window in frustration!!
> --
> wpetrie
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