GUIDE DOWNLOAD ERROR IN WINDOWS VISTA

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GUIDE DOWNLOAD ERROR IN WINDOWS VISTA

The Guide could not be downloaded for the following reason: Internet  
connection failure (Code:13)
I have been struggling with this problem for about six weeks now with no  
good results on resolving it. I have tried everything I have seen posted  
(that sounds at all logical) and have spent many dozens of hours trying to  
resolve this problem.I have gone as far as tocompletely reinstall the  
operating system which one of the geniuses at HP suggested but only caused me  
many hours of more problems getting everything straightened out again. Can  
anyone come up with a solution that will work to fix this problem so that I  
can use my media center TV properly again? There is no problem with my cable  
connection or the TV tuner as you can watch live TV with no problem just no  
info. available. I obviously do not have an internet connection problem as I  
got here.

The computer I am dealing with is an HP Pavillion media center tv pc m7750n.  
By looking in device manager I think that the TV tuner card is Hauppauge  
winTV HVR-1600 ntsc/atsc Combo???

I am running Windows Vista Home Premium 32, I connect to the internet  
through AOL and a dial up connection.

Don't the TV guide listings come directly from a server on the internet  
accessable to practically everyone? or just where do they come from and how  
would a person find it?

GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



GUIDE DOWNLOAD ERROR IN WINDOWS VISTA

The Guide could not be downloaded for the following reason: Internet
connection failure (Code:13)
I have been struggling with this problem for about six weeks now with no
good results on resolving it. I have tried everything I have seen posted
(that sounds at all logical) and have spent many dozens of hours trying to
resolve this problem.I have gone as far as tocompletely reinstall the
operating system which one of the geniuses at HP suggested but only caused me
many hours of more problems getting everything straightened out again. Can
anyone come up with a solution that will work to fix this problem so that I
can use my media center TV properly again? There is no problem with my cable
connection or the TV tuner as you can watch live TV with no problem just no
info. available. I obviously do not have an internet connection problem as I
got here.

The computer I am dealing with is an HP Pavillion media center tv pc m7750n.
By looking in device manager I think that the TV tuner card is Hauppauge
winTV HVR-1600 ntsc/atsc Combo???

I am running Windows Vista Home Premium 32, I connect to the internet
through AOL and a dial up connection.

Don't the TV guide listings come directly from a server on the internet
accessable to practically everyone? or just where do they come from and how
would a person find it?

Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA




MC gets it’s guide data from     http://www.zap2it.com /
You can check their web site for yoru zip code and your TV service supplier
to see what MC should be getting for guide data.
If the data appears correct then while still connected to the internet try
again setting up your TV connectionin MC.

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Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA




Yes it does seem that that the guide listings are contained here. however I
need to be able to download them to my media center EPG to be able to use
media center TV as it should be and I cannot get them to download. I cannot
beleive that I cannot get an answer to fix this problem as I do not think
that it should be a difficult problem to solve however a dummy like myself is
not able to figure it out. I had been using the Guide for 3 years with no
problem until about 2 month's ago when it quit downloading.
Thank you for the information.

"Curious" wrote:

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Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



It is good to know that it used to work:

The following link that I found doing a seardg has an excellent number of
ideas for fixing the problem:

http://blogs.msdn.com/b/astebner/archive/2006/02/06/526231.aspx

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The only way I could get it to work was by upgrading to cable.
Charter's slowest speed option is twenty dollars, my dialup was
eleven.

--

Glenn



Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



Without knowing what you have tried, it's hard to give advise that is not
repetitive.

However, one common thing to check, make sure your system date/time, time
zone, and DST settings are correct. That is a common cause of that error --  
just having the clock showing the correct, but for the wrong time zone will
cause problems.
--
James
Bart: "According to creationism, there were no cavemen."
Homer: "Good riddance! Their drawings sucked and they looked like hippies."

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Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



Thank you for the reply however the check of system Date, Time, Time zone etc
was one of the first things that was checked when I first experienced this
problem.
I have tried everything I have found posted or was suggested to me but none
of the suggestions resolves this issue. As I had said I have spent many,many
hours with HP techs trying to resolve this and I had gone so far as to
completely reinstall the operating system which was a suggestion by one of
the HP techs. I cannot beleive that Microsoft does not have ot cannot come up
with a solution to this problem! The guide had been working perfectly for 3
years until about 2 months ago when it quit downloading data. Can someone
please help me with this.

"Jaime" wrote:

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Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA




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I had the same problem and I decided the cause was with the phone
company or the ISP, not with my, HP, system.  I switched to cable,
Charter, and haven't had a problem since.  If you can, upgrade to a
higher speed connection.  The cost for me was an additional nine
dollars per month.   It's not right, but it's easier than fighting
city hall.

--

Glenn



Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



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We've heard that before here. Problems with dialup connection taking too
long for the download and MCE losing the connection.

Know anybody with cable/DSL at their house, where you could haul your system
and test the theory? (I know it would be a pain, but it would eliminate the
possibilty.)
--
James Wolf [MS-MVP]
Orlando, FL
 


Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



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No and I'm probably the last to switch to cable.  I installed cable
a week or so back and threw out the telephone connection.  The
problem seemed to start about the same time and coincided with a MS
update.  I suspect that a change wasn't tested with a dialup
connection but I'm not going to pursue it.  My wife had been nagging
me to switch to cable so she could have the phone line to herself.

--

Glenn



Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



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Glen,

Sorry for miscommunication, I meant that suggestion for the OP (DAYORKS57).
Since the faster connection seems to have fixed your issues, I thought maybe
it was worth trying to fix OP's issues.
--
James Wolf [MS-MVP]
Orlando, FL

 


Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA



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Microsoft just released a patch, KB982480, for media center.  I
can't decipher the online description sufficiently to determine if
it fixes the download code 13.  However, if anyone is still having
the download error, please test with this new fix.

--

Glenn



Re: GUIDE DOWNLOAD ERROR IN WINDOWS VISTA






"Glenn" wrote:

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Since being here last I have done a number of things trying to resolve this
problem. First of all I have researched antd tried all of the suggestions I
have received with no luck. I have however (I thinl) uncovered a couple
pieces of information along the way.
First of all I did a complete reinstall of the operating system(again),
which as before cures the problem temporarily. I was able to download the
guide probably 3 or 4 times and it worked perfectly. However it now has quit
downloading again with no changes having been made to any systems or files at
all with the same error as has been encountered all along. I did learn that
(at least on my system) the guide listings initially come from zap2it which
sends the guide data to a server at or run by Microsoft which then supplies
them to the user. An interesting bit of info. if nothing else. I am still
searching for a solution here and cannot seem to get one. Any thoughts ideas
or suggestions would be appreciated.

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