Guide Download Error

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Hi!

Since a few days back I get "Guide server error (Code: 33)" when I try to
get the latest guide listings. This occurs on two machines. No changes have
been made to these.

I noticed that time zone issues where given as a possible reason back in
April, so I've already double checked that - unfortunately to no avail...

Thanks!

/Johan

Re: Guide Download Error

For a list of EPG Error codes see here.

http://blogs.msdn.com/astebner/articles/490466.aspx

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
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More information by me
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http://www.classicsunveiled.com

Find out about the MS MVP Program -
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Re: Guide Download Error

Typical response:

1)  Check your system Date and Time, including the year and ensure they're
correct.
2)  Check your system's time zone setting and make sure its correct.
3)  Additional troubleshooting steps

http://blogs.msdn.com/astebner/archive/2006/01/12/512340.aspx

Of particular interest:

In my case the "it just broke without me doing anything" wasn't necessarily
the case. I'm not 100% sure if installing BladeRunner Pro actually broke
Guide download in my case since I tried installing it after I begun having
problems with channels only showing "No TV Signal".

Anyway, what BladeRunner Pro did was that it modified the pointer URL where
MCE downloads the guide. The registry key is located at:
HKLP\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG.
There you have discSvc which is in my case
https://go.microsoft.com/fwlink/?linkid=41105&clcid=0x409 (I guess clcid is
related to my location?). After installing and _uninstalling_ bladerunner
pro, that url remained something related to bladerunner.

What I did, was that I deleted that registry key (remember to backup it) and
run the EPG setup procedure inside MCE again and it recreated the registry
key. After that I've had no 14/33 errors.

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--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
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Re: Guide Download Error

Thanks! I will try that out.

One thing that struck me is that there has been changes to my firewall. Is
the guide simply using http for download, or is there anything else that need
to be open?

Thanks!

/Johan

"Doug Knox - [MS MVP]" wrote:

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Re: Guide Download Error

As far as I know, there are no changes to the firewall necessary to download
the Guide data.  What changes specifically were made?

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

Quoted text here. Click to load it

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
 


Re: Guide Download Error

Changes where made to allow for incoming Terminal Server request for a demo
purpose. I don't think that did anything in particular. What I might suspect
is that a Cisco VPN client might have changed something. It's gone, but still
some dll may have been changed...

/Johan

"Doug Knox - [MS MVP]" wrote:

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Re: Guide Download Error

The guide also needs https access in addition to http (so it'd need port 80
and port 443 outgoing).

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx



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Re: Guide Download Error

There I found it...
For some reason MCE is not using the proxy. ISA Server will let the first
http request through and the https request on port 443. However, the server
is answering on another port (varies) which is blocked by the firewall.

According to the registry the EPG's proxy setting is correct, but it simply
doesnt use it and do the requestst on port 8080 as indicated by the
registry...

Any ideas?

Thanks!

/Johan

"Jason Tsang" wrote:

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