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December 20, 2004, 4:49 pm
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Re: Toshiba Tecra 8100
its gained an extended warrenty under 2006.
I. THE LCD DISPLAY/FL INVERTER BOARD ISSUE
Toshiba has become aware that the Toshiba notebook computer models
listed below ("Covered Models") may exhibit the following LCD
display symptoms: the LCD display intermittently flickers, dims and/or
goes blank as a result of issues relating to the FL Inverter Board
("FL Inverter Issue"). Toshiba is committed to customer
satisfaction. Toshiba has decided to extend the warranty for the FL
Inverter Issue and to provide refunds to customers for certain repairs.
This program applies only to the FL Inverter Issue and to the Covered
Models, and not to any other computer model or other Toshiba equipment.
II. COVERED MODELS
The following notebook computer models are the "Covered Models"
covered by this program:
ˇ SATELLITEŽ 1805-S177, 1805-S208, 1805-S278, 1800-S274, 1800-S207,
1805-S207, 1805-S154, 1805-S255, 1800-S256, 1800-S206, 1800-S254,
1800-S204, 1805-S274, 1805-S254, 1805-S204, 1805-S273, 1805, 1800,
1800-S253, 1800-S203, 1805-S253, 1805-S203 (the "Satellite 1800
ˇ SATELLITE PROŽ 4600 Series
ˇ TECRAŽ 8100 PERSONAL COMPUTERS
III. WARRANTY EXTENSION
The warranty for Covered Models will be extended to May 4, 2006 for LCD
repairs required by the FL Inverter Issue only. You do not need to do
anything to be eligible for the warranty extension.
If your Covered Model is out of warranty and displays the symptoms
listed above, that is, the LCD display intermittently flickers, dims
and goes blank, you may send your computer to Toshiba America
Information Systems, Inc. ("TAIS") and it will be repaired at no
cost to you if the symptoms are caused by the FL Inverter Issue. To
obtain instructions that will permit you to ship the computer to TAIS
at no cost to you, contact the Settlement Administrator at
1-866-232-1644 or www.LCDFLInverterAdmin.com.
If your computer's symptoms are not caused by the FL Inverter Issue,
you will be notified and your computer will be repaired at that time
only if you choose to pay for the repair. However, the extended
warranty for the FL Inverter Issue will continue to remain in effect
until May 4, 2006.
IV. REFUND PROGRAM FOR OWNERS WHO PREVIOUSLY PAID TO REPAIR THE FL
If your computer displayed the symptoms described above, and they were
caused by the FL Inverter Issue, and you paid Toshiba America
Information Systems, Inc. ("TAIS") or a Toshiba Authorized Repair
Facility to repair the FL Inverter Issue, Toshiba will refund your
payment up to the lesser of the amount you actually paid or $300 for
the Satellite 1800 Series and the Satellite Pro 4600 personal
computers, or $400 for the Tecra 8100 personal computers (the
"Refund"). In order to be eligible for the Refund, you must return
the attached Claim Form and all required supporting documentation
postmarked on or before May 6, 2005.
If you have more than one Covered Model that you believe is eligible
for this refund program, please complete a separate Claim Form for each
V. GENERAL INSTRUCTIONS TO CLAIM REFUND FOR FL INVERTER REPAIR COST
To be eligible for the Refund of the cost you paid to TAIS or a Toshiba
Authorized Repair Facility to repair the FL Inverter Issue, you must do
A. Review these materials carefully.
B. Fill out the Claim Form completely and accurately. In order to be
valid, a Claim Form must be completely and accurately filled out,
signed and dated, and you must attach certain proof of repair and proof
of purchase documents.
C. Detailed instructions are provided on the Claim Form. Invalid or
late Claim Forms will be rejected.
D. Affix correct postage and mail your completed Claim Form to:
Toshiba America Information Systems Settlement Administrator c/o
Rosenthal & Company LLC P.O. Box 6177 Novato, CA 94948-6177
Your claim form must be postmarked on or before May 6, 2005.
E. If you have questions about the Claim Form, please email your
questions to info@LCDFLInverterAdmin.com or call toll-free