Toshiba Software Modem

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My modem on my Satellite M35-S359 laptop has recently stopped working.
I called Toshiba went

through some things with them , uninstalled and reinstalled the
drivers and we could not get

it to work. They want me to send the laptop in to them, but I thought
I would try and see if

you guys could help me.

When I go to Device manager and go to Modems and properties the Device
status says working

properly. When I try to Query the Modem under Diagnostics I get the
following error message

" The port that the modem is attached to could not be opened. This may
be the result of a

Hardware conflict. Check the device manager to verify all devices are
functiional. "

In device manager that are no yellow exclamation marks, so everything
seems ok.

When I view log under Diagnostics the last line in the log says
"Opening the modem device

failed with error 000005aa"

It seems to me that this is a com port problem rather than a driver

Thank You for your help.

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