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- Screwed By Dell
February 24, 2008, 4:39 pm
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didn't pay for the computer. I told them I returned the computer. They
said they are putting me down as refusing to pay. They said I better
call costomer service like its my fault that they screwed up.
THEY MESSED UP AND THEIR GIVING ME ORDERS.
Of course I called costomer service and you can never talk a person.
Finally I got a recording a say their costomer service was closed.
It nothing less the insane to buy anything from Dell as they don't
know if you have their computer or not and then after they screw up
your credit no one will talk to you.
- Richard Johnson
February 25, 2008, 12:04 am
Re: Screwed By Dell
Never...I mean never send back anything to any company without an
authorization number (return, restock, RMA, etc.) Then, never and I mean
never send anything back to the company without a signed receipt from the
shipping company that delivered it. My guess is that if you have been in
the business world long, you did not deal with the delivery of goods via a
shipping service, or sent anything back to a company. I suggest you learn
your lesson, as costly as it will be this time. It is not Dell, it is you.
This typically happens at any large corporation. Without a Return
Authorization, and shipping to the correct address the people receiving the
delivery have no idea what or why they got this. (And, no, you do not send
it back to the address you received it from. The returned merchandise is
usually taken at a different location than the one that ships out the
This is but one reason that I recommend that people deal with local retail
Re: Screwed By Dell
: didn't pay for the computer.
Did you follow every step outlined in the return proceedures?
If the answer is "NO", then you have created a big problem for
YOURSELF. If the answer is "YES", then calm down, and ignore the
minions from India - they are just doing what they are told to
do, and are attempting to get the information that they were told
to obtain. Contact Dell corporate, and find somebody who can help
you - and, it will pay to be patient and polite, even if you are
: I told them I returned the computer. They
: said they are putting me down as refusing to pay. They said I better
: call costomer service like its my fault that they screwed up.
They were giving you the best advice they were able to provide.
You need to realize that these call centers are like droids - they
do what they are told do to, and resolving complaints is NOT what
they are told to do.
: THEY MESSED UP AND THEIR GIVING ME ORDERS.
Again, they only messed up if you followed the merchandice
return proceedures exactly.
: Of course I called costomer service and you can never talk a person.
Why would you expect to be able to talk to a person on the
weekend? It costs Dell money to staff a customer service center
on the weekend, and PC margins simply don't allow companines to
have "real people" available on the weekend. Unless you want to
return to the days of 2k+ PC's/3k+ laptops. Do you?
: It nothing less the insane to buy anything from Dell as they don't
: know if you have their computer or not and then after they screw up
: your credit no one will talk to you.
Welcome to internet purchasing. I prefer to purchase my
laptops from stores, as I can verify they are working correctly
BEFORE paying for them. I also know where to take them back to
if I decide it is not for me. Otherwise, I build serves to my
"I like bad!" Bruce Burden Austin, TX.
The Power and the Prophet
Robert Don Hughes