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- Re: OEM marking stops W7 upgrade?
November 1, 2009, 11:50 am
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Re: OEM marking stops W7 upgrade?
As I predicted, Acer is no help. They turn their back on their system
problems. I agree that if I was trying to correct a problem specific to
only me - an application malfunctioning etc.- they would rightfully consider
that a warranty denial. But I doubt that I'm the only one have this "OEM"
problem. Just like you and I are not the only people to have had SP1
problems. I was able to do the SP1 upgrade about a year later without the
original problems. I'll let my installed applications go and do a complete
install (also requiring a more expensive W7 CD). Acer said:
Dear Paul H,
Thank you for contacting Acer America. I'll be happy to assist you with this
I understand from your mail that you are having issue with upgrading Windows
After verifying serial Number LXAXL[snip]601 we see that your product is out
of warranty. However, Acer does offer a fee-based support over the phone for
its Out of Warranty products.
You may call 1.800.237.6483 Answer By Acer. Calling cards are available for
30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99) and the
validity will be 1 year.
Please be informed that customers who purchase a qualifying Windows
Vista®-based PC from June 26, 2009 to January 31, 20101 can get an upgrade
to Windows® 7 when Windows® 7 becomes available.
For further clarifications please feel free to visit our web site
Have a great day!
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