Re: OEM marking stops W7 upgrade?

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My Acer laptop also had problems, with the SP1 update to Vista Home
Basic.  I finally did do the new install of Vista HB, and now the machine
works fine.  I think you just have to bite the bullet and reinstall.  
Your choice, Vista or W7.

Best regards
email address is invalid

Re: OEM marking stops W7 upgrade?

As I predicted, Acer is no help.  They turn their back on their system
problems.  I agree that if I was trying to correct a problem specific to
only me - an application malfunctioning etc.- they would rightfully consider
that a warranty denial.  But I doubt that I'm the only one have this "OEM"
problem.  Just like you and I are not the only people to have had SP1
problems.  I was able to do the SP1 upgrade about a year later without the
original problems.  I'll let my installed applications go and do a complete
install (also requiring a more expensive W7 CD).  Acer said:

Dear Paul H,

Thank you for contacting Acer America. I'll be happy to assist you with this

I understand from your mail that you are having issue with upgrading Windows

After verifying serial Number LXAXL[snip]601 we see that your product is out
of warranty. However, Acer does offer a fee-based support over the phone for
its Out of Warranty products.

You may call 1.800.237.6483 Answer By Acer. Calling cards are available for
30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99) and the
validity will be 1 year.

Please be informed that customers who purchase a qualifying Windows
Vista®-based PC from June 26, 2009 to January 31, 20101 can get an upgrade
to Windows® 7 when Windows® 7 becomes available.

For further clarifications please feel free to visit our web site /

Have a great day!

Acer America
Online Technical Support


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