problem installing hp officejet 7310xi printer

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I have a Dell Inspiron 600 laptop computer.  I can't install my new HP
Officejet 7310xi all-in-one printer.  I was on the phone for two hours
with HP. THey couldnt solve the problem.  I had a bad experience with
Dell Support on another problem, so I don't imagine they can help.

WHen I try to install the HP driver on my computer using the cd rom the
process seems to be going along well.  THen when I get to step 3 of 4
the installation speed - the KPS rate - starts slowing down until it
hits zero.

I tried downloading the driver from the HP website.  THat got the
printer working with the computer, but not the scanner of fax.  It also
created another problem.  I couldnt boot up my computer as long as the
USB cable was attached to the printer.

HP sent us a new driver software cdrom. But that is no better than the
one that came with the machine.   Can anyone help me?


Re: problem installing hp officejet 7310xi printer

Quoted text here. Click to load it

You could try installing  the software first then the printer (the USB
cable) see how that goes!

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