Office Deppt bait and switch

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Office Depot advertises this week in their Sunday newspaper suppliment, on the
front page, a laptop for $279.99.  Price good until 8/05/06.

This ad is deceptive in that there is a $70 hidden fee.  It states in the
fineprint that shipping and handling are additional, but the amount is not
given.  And that while the item must be ordered instore, it is available by
delivery only.

It mis-states that one can save $480 with the discounts offered.  That is
plainly untrue; the savings cannot be more than $410.

The ad plainly states that the base configuration price is $279.99.  The
local store manager explained that most of the $70 was for configuration,
which in fact is not even required.

This ad is designed to draw people to the local store, only at which time
they are told of the 25% add-on.

This is a level of deception I have not seen from Office Depot until recently.
I will no longer do business with them as they have wasted my time, gas and


Re: Office Deppt bait and switch

personally, i have never ben to an office depot althouth they are
putting a store in my area here soon. im sorry to hear about what they
did to you.

Re: Office Deppt bait and switch

Hal Greenlee wrote:
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While the ad is certainly deceptive, it's not "bait and switch."

"Bait and switch" is when a store advertises a certain product, tells you they
don't have that product in stock, then pushes you towards a higher priced


Re: Office Deppt bait and switch

On Fri, 04 Aug 2006 06:15:35 GMT, "Hal Greenlee"

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I have found Office Depot to always "bend over backwards" to make the
customer satisfied, no matter how much money they lose on that one
sale.  You may have to call the local area manager, not the store
manager, discuss it with him.  If no satisfaction, go to corporate and
they have always come through to my amazement.

Barring that, don't let them get away with it, file a complaint with
local state consumer protection agency, it will mean a hassle filling
out forms, but you may eventually cost them BUNDLES of money.

Forget Better Business BUreau, they are the foxes guarding the
henhouse, like government regulatory agencies, in bed with the people
they are supposed to regulate.

In one case, an employee had marked a digital camera wrong, some $300+
less than it should have been.  Store manager said sorry, could do
nothing.  I called local district office, told them story, they
verified it with store manager, said they would call corporate and
call me back.

Following Monday the package arrived, they took the $300 loss, no
problem, I paid the error price.  They usually have a 30 day no
questions asked return policy, best in the industry as far as I have

Hold them to the grindstone, make them honor the ad.

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