HP Pavilion ze4900

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Can anyone give me advice my DVD Cd disk drive is not working I can
niether install or save or burn.
What could be the problem, I am very basic in my understanding of
compurt speak so please keep it simple.

Re: HP Pavilion ze4900

What do you mean by install?

If this is a laptop with an internal optical drive:

-Turn the laptop off
-Get a bootable CD (or DVD) (Windows and restore CDs are bootable)
-Put the bootable CD into the drive
-If necessary, set the computer to boot from the CD before booting from
the hard drive
-See if the computer will, in fact, boot from the hard drive

If it will, the problem is more likely software within Windows

If it won't (and you've done everything correctly), the problem is the
drive itself.

 From your post, I believe that fixing it yourself is probably beyond
your abilities.  It is likely to require some degree of disassembly of
the laptop.

Be sure that when you do boot from the windows or restore or other
bootable CD, that you don't actually DO anything.  We just want to see
if the drive can read discs.  But testing this by attempting to boot
eliminates all issues of Windows (or any other operating system) and
driver (or other software) installation or configuration.

kexon wrote:
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