frustration with product activation

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Hi everyone:

     I just had a frustrating experience with my software program,

     The package and the instructions say that I can have it installed
on more than one computer.

      The advertisement for the software also states the same thing.

      However, when I tried to install it on my second computer, I was
not able to do it.  This is because I had already activated on my first
computer, so a second activation was not allowed.

      I am not a pirate, nor am I trying to get something that is above
and beond the End User Agreement.

      At first, I tried send an email to technical support.  However,
the company "ScanSoft" wanted to charge me $9.00 for emailing Tech

     I just spent $200 on their software, and they want me to spend
$9.00 for technical support?  That is just ridiculous.  My blood is

      Anyways, I was able to find a different email address for
customer support (non-technical).

      I don't know how long it will take them to get back to me.

      All I know is that Scansoft is a very piss poor company when it
comes to product support.

      The communication channels are very limited.  It is just not a
good experience.

      I have already invested $200.  I will not be buying another
product from them.  I am angry about it.

      I hope they can resolve my issue--an issue that should not have
been there in the first place, because it is stated on their End User
Agreement that I am allowed to have the product installed on more than
two computers.

      I just wanted to vent.  I want to SHOUT!  I am feeling

signed: Frustrated.

   By the way, ScanSoft has changed their name to Nuance.  Ironic isn't
it?  It is a real Nusance to deal with them.  They are a terrible
company with whom to do business.  I hated the whole experience.


Re: frustration with product activation

So why are you using their product?  Use some other product.  Take their
software back to the place you purchased it and get your money back or
exchange it for a different product.

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