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- Posted on
- frustration with product activation
November 28, 2005, 11:27 pm
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I just had a frustrating experience with my software program,
The package and the instructions say that I can have it installed
on more than one computer.
The advertisement for the software also states the same thing.
However, when I tried to install it on my second computer, I was
not able to do it. This is because I had already activated on my first
computer, so a second activation was not allowed.
I am not a pirate, nor am I trying to get something that is above
and beond the End User Agreement.
At first, I tried send an email to technical support. However,
the company "ScanSoft" wanted to charge me $9.00 for emailing Tech
I just spent $200 on their software, and they want me to spend
$9.00 for technical support? That is just ridiculous. My blood is
Anyways, I was able to find a different email address for
customer support (non-technical).
I don't know how long it will take them to get back to me.
All I know is that Scansoft is a very piss poor company when it
comes to product support.
The communication channels are very limited. It is just not a
I have already invested $200. I will not be buying another
product from them. I am angry about it.
I hope they can resolve my issue--an issue that should not have
been there in the first place, because it is stated on their End User
Agreement that I am allowed to have the product installed on more than
I just wanted to vent. I want to SHOUT! I am feeling
By the way, ScanSoft has changed their name to Nuance. Ironic isn't
it? It is a real Nusance to deal with them. They are a terrible
company with whom to do business. I hated the whole experience.