Does this mean that the sound card is dead?

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Does any one know why the specific Conexant sound drivers from the Gateway
site specifically set out (on loading your serial number to get your
speficifications and access to the newest drivers) for an MX6025 would
report FAILURE to load on the set-up utility please?

There is no sound coming from this laptop whatsoever. Device Manager
reported sound working OK but exclamation marks by the multimedia section.
The site shows some Conexant drivers and a setup utility which as I say runs
and reports FAILURE on conclusion. Tried in safe mode as well. Still no

What is even  more interesting is that the SOUND section in control panel
shows everything seemingly working ok including all drivers but all relevant
areas grayed out so you cant test anything.

[Have even tried a reload of Windows on this and all updates: Gateway says
this probably damaged the partition where the drivers are located and the
only way to get them back is to buy the restore utility disc from them:
Somehow I cant believe that you cant download a driver to get multimedia
going again]

Re: Does this mean that the sound card is dead? wrote:

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Check sound chipset is not disabled in the BIOS setup?

Adrian C

Re: Does this mean that the sound card is dead?

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Yes, the behavious is so perverse that I wondered about that but the BIOS is
VERY basic and there is virtually nothing in it besides a batttery
calibration program which doesnt seem to work

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Re: Does this mean that the sound card is dead? wrote:
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Can you try a linux live CD like ubuntu, boot into a command shell and
type something like 'lspci' to list devices.

Actually, you might get some sound out of ubuntu or evidence that the
chipset is accessible - type 'dmesg' to view  driver load details.

Then you'd know at least it's not the hardware...

Adrian C

Re: So Gateway wont let users have their own drivers?

What I have discovered is that the drivers simply don't load: The Gateway
driver file on their site (inputting their own serial number from their own
computer!) is 706kb which doesn't sound right?

I ran aida32 and it told me in the multimedia section that the sound card is
an Intel 82801DB(M) ICH4(-M0 ac97 Audio Controller [b-1], (not QUITE the
same thing as what Gateway reports, Conexant AC Link, though ac  doe figure
in the description) whatever that means and when I searched for the drivers
for this specific card, none I could find would load either.  (for some
unknown reason they are all called Realtek drivers??)

Is it possible that there exists a sound card without drivers or are they
just proprietary to Gateway, who wont let users have them?  They say that
the drivers are located on a partition on the hard drive which seems to have
become corrupted and simply shows unallocated space after a reload of the os
from the Gateway restore disc!

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Re: So Gateway wont let users have their own drivers?

On Sun, 23 Sep 2007 22:23:50 -0500, "" <>

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Gateway and Dell both suck in this regard (what is in the machine may
not really be what they say it is)  but you may be able to track down
the drivers by the chips on the card. Usually if you find the driver
that matches the chipset it will work. I have fought this war a lot of
times with mystery cards I buy on Ebay.

Re: So Gateway wont let users have their own drivers? wrote:
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Your laptop's audio chipset solution is in two parts, a Intel 82801B
Audio Controller chip _and_ a Conexant (not Realtek) Codec chip.

Check you have loaded the laptop's motherboard drivers from the gateway
site. [Gateway Intel(r) Chipset Driver Revision: for XP]. You
should be able to load Gateway's sound drivers after that.

Adrian C

Re: So Gateway wont let users have their own drivers?

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I HAVE followed that procedure numerous times: Installed XP again, installed
all of the drivers on the Gateway site including the chipset ones and BOTH
then installed the sound drivers and all the Windows Updates. I have done
this both with installing all the Windows Updates before and after
installing the Gateway drivers in case any update vitiated some driver
install.  The sound driver install opens the install utility and prompts you
to INSTALL.  It then thinks about it for a few minutes and reports  FAILURE
on the installation.

Curiously ac-link does crop up in add/remove programs but trying to remove
it just gives you a three second hourglass and leaves the ac-link item in
place. (I am a bit reluctant to start playing around with the registry at
this stage!)

As I think I mentioned,  the sound at the bottom of the list in device
manager does seem to be OK but there is the exclamatoin mark on the
Multimedia section higher up.  I can install some ac-link codecs onto the
computer manually by trying to update the driver and then an exclamation
mark appears on the sound section!

Is it possible that Aida32 is reading/reporting the sound section wrongly?

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Re: So Gateway wont let users have their own drivers? wrote:

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Strange this is all you get as an error message. Are there any text log
files in the directories where the drivers are installed? Windows directory?

OK, this is weird. Try the following.


Apologize if you've already been down this route - I'm unfortunately
outa ideas on this one otherwise, except to say from a google search it
looks that you are not alone :-(

Adrian C

Re: Not sure if unchecking SHOW COMPATIBLE DEVICES is that good an idea

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Hey, that is pretty impressive! How on earth did you find that? Which search
engine do you use?  Kartoo or something? Congratulations!!

It doesn't actually work but it does to some extent solve the problem and
armed with that, the solution cant be far:  It gets as far as the last step
and then blue screens (very quickly so I cant be sure what it is BSing on?)
while it is installing its drivers you have designated on IRQ_NOT_LESS_OR
_EQUAL, followed by a plethora/circle of continuous BSs on restarting.

Actually you CAN install this driver in this way in safe mode and it does
install and show up as AC LINK in device manager without any exclamation
mark. (no actual sound of course!) Which is curious, isn't it!  Because the
computer then wont boot at all.  It just goes into the round of these same
BSs as soon as the Windows XP splash screen appears.  Curiously it WILL
still boot into safe mode without exclamation marks

The most you can then do is to boot into last known good configuration to
get out of safe mode.

The only difference is that I am using a different Realtek driver initially
which is WDM_A398, though it does say that he is using a different computer
and any realtek driver will work and my 398 may just be an updated 380 or

Then I discovered a 535.A_4.00 driver through a link on the site you gave:
Now the position is somewhat different.  Following the instructions on the
site to the last step again, I now get all the way through installing all
the files before the BS.  Then it doesn't BS on restart but the installation
of what it SAYS is the incompatible driver doesn't seem to complete because
firstly the sound still doesn't work and secondly the exclamation mark still
shows up in AC97 in sound in device manager.

Re: There is only one real solution, it seems

"" <> wrote in message
from a google search it looks
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Actually I now discover that I am indeed not alone but the solution is quite
far: It appears that XP security updates have completely screwed up the
workings of the Realtek drivers,   Realtek cant fix them for Gateway and
Gateway cant be bothered to fix them, which accounts for the convoluted
procedures on the site to which you referred me.

Realtek seems to be issuing almost weekly updates to the drivers, none of
which work for the Gateway which seems to use some type of Conexant version
of the Realtek driver? Uninstalling lots of the recent and more elderly
Security Updates gives the warning that this may effect the Conexant sound

I suspect the only real solution is to find some local office/mailbox for
Gateway and issue proceedings in Small Claims telling the judge that as
Gateway cant fix the sound issue (possibly adding the bit about them being
in denial about it), the computer isn't fit for the purpose for which it was
sold.  I cant find anyone who has found a solution to the problem on the
MX6025 and it isn't clear if the others have managed to continue to use
their drivers installed through the method to which you directed me after a
few more security updates.

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