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- Posted on
June 4, 2008, 1:46 am
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1. Dell support seems to be getting much better. If true, that is
very nice to hear.
2. Their return procedures and policy seems to be very good.
3. I don't know what caused the problem in the first place. What do
you think? Microsoft's transfer utility has a problem? This Dell
computer had bad memory/hard drive/other? I was asking too much from
transfering all my data using wireless WiFi?
My bottom line question (so I don't have the problem again): Is the
Microsoft Easy Transfer utility safe?
I purchased and received yesterday a Dell XPS M1530 laptop to replace
my old desktop. I have Dell Lattitude at work that is just
BULLETPROOF!! (It is amazing what it takes and doesn't complain),
I wanted a larger screen for movies on the road and I like the remote
and other audio/visual features. I do like the docking station on
Well, I unpacked the M1530 and booted it up. Seemed to be OK. I
thought I should get right to the "Easy Transfer Utility" that
Microsoft has. I did not have the cable, and since I did not care
long it took, I used wireless (all computers and hubs are in the same
Well, about 10 to 15 minutes into the session, the new computer
locked. I had to reboot. I started it again on both computers and
everything seemed to go OK until the new computer locked again. I
rebooted it and all the users that I have on my old computer were
there and it appeared that it had completed at least some of the
transfer correctly. I signed into my profile and everything was fine
until....BLUE SCREEN!! It rebooted. Called tech support (they were
a lot better than I remember them being in the past) and they walked
me through the operation of F8 and trying to revert back to a factory
system. The operation started OK, but then it blue screened again
after a couple of tries, I could not even get F8 to give me options.
Finally, it announced that the boot record was missing. END OF
STORY. The tech asked me to call Dell returns and I am sending it
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