Dell 9100 blue screens with ATI driver installed

Do you have a question? Post it now! No Registration Necessary.  Now with pictures!

Threaded View
I have sent this laptop back to Dell and told them it was a lemon.
They replaced the cpu and heat sink and said it was fixed.  I reformatted
and reinstalled xp pro and very carefully started adding one driver at a
time.  After installing the ATI Radeon 9700 driver, it started blue
again.   I do have video without that driver but will have the ability to
some graphics intensive programs like PhotoShop and 3dMax which my
daughter needs for her classes.

I am very aggravated at Dell (I had to threaten them before they would
on the warranty.  I bought the 3 yr. warranty and accident warranty as

Now what to do.  I don't think they have the ability to fix it.

Re: Dell 9100 blue screens with ATI driver installed

Quoted text here. Click to load it might be a more appropriate forum for a newer Dell
laptop.  What, exactly is the error message?  What other errors and
warnings do you see in Event Viewer logs?  Is the ATI driver from Dell,
or did you try to install the ATI Catalyst driver from ATI?   The reason
I ask is that the driver is an ATI Radeon Mobility 9700 for the laptop,
and the Catalyst driver should not be used since it does not have the
mobility driver, although it will go through the install process.  Also,
Dell might have made their own mods to the Mobility driver for whatever


Site Timeline