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Posted by bad.karen on November 4, 2006, 4:03 pm
Please log in for more thread options thanks bill. i'm not sure how to tell if it's memory or not. is there
something in the setup? or do i have to find some other memory to swap
in?
bk
BillW50 wrote:
> > greetings,
> >
> > having a problem with a compaq nx5000 laptop. not mine, but was
> > trying to help out a friend who has been having problems. suspected
> > virus/ malware issues and was trying to run trend micro house call
> > which seemed to have hung mid scan. moved the laptop to one side to
> > let it do its thing in the hope that it might magically become
> > "unhung" and accidentally unplugged it. the battery is completely
> > kaput so it immediately shut down. when i tried to restart it, it
> > came up with the message asking if i wanted to start in safe mode,
> > etc so i tried safe mode. it then appeared to be going through the
> > start up routine but before coming to the windows start up screen,
> > shutdown again and went back to the "do you want to start up in safe
> > mode" etc screen.
> >
> > tried once more and same thing happened. tried F10 this time which
> > worked, got into the setup and ran the HDD self test. the first quick
> > test succeeded but the second comprehensive test came back with the
> > result "read failure". i don't know what this means. i tried to
> > restore defaults did not seem to change anything. the startup loop
> > continues.
> >
> > any thoughts?? is it a lost cause??
> >
> > thanks in advance for any and all suggestions.
> >
> > regards
> > bk
>
> Memory or hard drive failure?
>
> --
> Bill
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