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Posted by Jamel Irief on December 17, 2007, 10:33 pm
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Device/system configuration:
PC: Windows XP SP2, Office XP (Outlook), ActiveSync 4.1
PDA: Cingular 8125 (HTC Wizard), Windows Mobile 5
I recently had to repair my Windows XP installation and now need to
resynchronize the data on my PDA with Outlook. I had been succesfully able to
synchronize my Outlook data via ActiveSync prior to reinstall, however it has
been a long time since the last synchronization, and since then the PC has
not been in use until this recent reinstall.
I performed a repair-style reinstall, that is I installed Windows XP over
the existing installation, therefore it simply overwrote the C:\WINDOWS
system directory and left all other data (e.g. Documents and Settings,
Program Files, etc.) untouched. I also had backed up and copied back over the
user profile data for each account from the old installation to the new
(C:\Documents and Settings\<username>\*.*). Both the device and Outlook data
have been backed up to an external hard drive (using Spb Backup on the
device). Since presumably the registry data has been reset, I will need to
reinstall programs such as MS Office (including Outlook) and ActiveSync in
order to reintroduce them to the OS.
My question in general is how to correctly go about this so as to
resynchronize my data without losing it. More specifically:
1) where is the ActiveSync partnership stored on the device? what data is
actually contained in this file?
2) Now that XP has been reset, should I install the latest version of
ActiveSync (4.5), or will that pose any problems when I try to reconnect my
device?
3) My Outlook pst files have been preserved. They contain older data (e.g.
Calendar entries) that does not exist on the device and that will need to be
preserved after the sync. However the PDA also contains changes to the newest
data (e.g. Contacts, Calendar, Tasks, Notes, etc.) that also needs to be
preserved after the sync.
4) what is the correct way to perform the synchronization such that all my
data is preserved?
Greatly appreciate any help/advice and thanks in advance!
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Posted by Jamel Irief on December 17, 2007, 10:39 pm
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Update:
In an attempt to sync my data, I have performed the following steps:
1. installed MS Office 2003
2. performed all Office Updates
3. downloaded and installed ActiveSync 4.5 and upgraded to Windows Media
Player 10 (for compatibility with ActiveSync 4.5 as suggested by the program
documentation).
4. Opened Outlook 2003 with the user account that I want to be able to sync
my handheld data with
5. Outlook correctly migrated all my previous settings and data automatically
6. I connected the device via USB
7. ActiveSync detected the device's previous partnership: "Your PocketPC is
already set up to synchronize with another computer. Items you select will be
synchronized with all computers." In actuality, this is the only computer I
sync with, however I previously sync'd with another user account on the same
computer prior to Windows reinstall
8. I selected the Contacts, Calendar, Tasks, Notes, and Favorites data to be
synchronized
9. A Notes dialog popped up indicating that the device contains items that
have not been synchronized with this computer before. This is strange because
prior to reinstall, I had synchronized all data types with the computer
(using the pre-reinstall user account however). I did not receive a similar
dialog or selection option for any of the other data types (Contacts,
Calendar, Tasks, etc.). The only options I was prompted to select between are
to 1) Combine data from the device and PC, 2) Overwrite the device with data
on the PC, and 3) skip the synchronization for the time being. I selected the
option to Combine the Notes data
10. While synchronizing, the PIM data file on the device grew to 14MB (I had
selected to synchronize ALL Calendar data, which perhaps I shouldn't have)
and subsequently all my devices storage memory was used up. The device then
complained of critically low memory.
11. ActiveSync completed, but was not able to transfer all Notes data over
due to low memory space on the device
12. ActiveSync hangs
13. The data on the device is not synchronized correctly. e.g. the device
had the most current Tasks and Contacts data before sync, yet the data after
sync includes current Tasks, as well as old Tasks that resided on the PC
which have not been modified since the last successful pre-reinstall sync.
Since the device contains both new Task data, and old Task data that has been
either modified, completed, or deleted, I would have expected the sync
operation to update the PC Task list to reflect the current correct status on
the device. The same should apply to Contacts, Notes and Favorites. My intent
with Calendar data was to preserve Calendar entries over a year old that
existed on the PC, and update both platforms with changes that have been made
to Calendar items on the device (since the device only stores Calendar data
less than a year old). Notes data now has duplicate entries for Notes that
were modified on the device since the pre-reinstall sync and that have the
same name as existing Notes on the PC.
14. To resolve the low memory issue on the device, I restored it to the Spb
Backup point I made prior to sync and tried to run ActiveSync again
The ActiveSync operation completed, however the synchronized data is still
incorrect as described in step 13
15. Now, Outlook contains a mix of the previously sync'd data with some new
(albeit incorrectly sync'd) data from the device
Is there anyone with extensive knowledge of ActiveSync and Outlook that can
lend me a hand with some step-by-step instructions on how to resolve this? It
will be greatly appreciated!
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