USB 3.0 Intenso Hard disk and Acronis Boot CD

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Hi  everyone,

I have a question for all Acronis Profis:

I made a Acronis True Image 2013 rescue CD yesterday.

After booting it recognized my USB 3.0 Intenso external Hard disk  but  
showed no files at all. (even my USB Stick showed all files correctlyt)

Does the Problem have to do with USB 3.0 or am I doing something wrong?

CUL8R . .

Re: USB 3.0 Intenso Hard disk and Acronis Boot CD

Turtle wrote:
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I don't use Acronis products here, so my comments will be rather generic.


No matter what OS you use, they need "drivers". This is a matter
of pride with OS designers, to have their own drivers for hardware.
While some things could have been supported at the BIOS level
(INT 0x13 read access), instead the OS takes control and uses
its own drivers.

When you say "recognize", that means the USB Mass Storage layer
is working, and a block level device is being seen.

I can't tell from your description, whether "partitions" are detected,
or the partition is actually mounted and then the files aren't visible.
The Linux Rescue CD shouldn't be particularly concerned with ACLs and
the like on the file system - that's why Linux is preferred for
maintenance tasks.

The available documentation, says your rescue CD is likely Linux based.
(You may need the Plus Pack to get WinPE support.)
Linux has a metric boatload of drivers, and it can take a couple of minutes
at boot time to test a couple hundred of them against the hardware. That's
the approach a Gentoo LiveCD uses (to impress people with how many
drivers it has).

Now, when I look at the Acronis site and docs, I see three kinds of boot
media suggested. This is across their product lines.

    Linux boot CD - this is usually the default, because it's something they
                    can package in advance. A computer user who is not a
                    rocket scientist can use one of these. My copy of Macrium
                    uses this approach. While a "real" Linux LiveCD might
                    be 700-900MB, some of these are only 25MB or so.

    WinPE - this is the Microsoft Preinstall Environment. At one time, people
            used to do a 1GB download from Microsoft, to get the WAIK kit, and it
            was a part of this. The result of using this approach is, you have
            Windows based boot media, you can use Windows drivers, and build
            a boot disk that way. Software manufacturers don't typically
            include a copy of WAIK in the software box, so the download is the
            worst part of this. The company providing the application (Acronis),
            would have to include something that'll run in a WinPE environment.
            If WinPE were perfectly generic, people wouldn't have to pay for
            a Windows OS, so the Preinstall Environment isn't exactly as fully
            featured as regular windows. But in a sense, this is a "portable"
            OS of sorts. Portable by normal Microsoft standards...

    BartPE - this is similar to WinPE in some ways. The CD ends up Windows based.
             This environment uses the notion of "Plugins", and typically a
             software developer will include a "BartPE plugin" with their software,
             if they expect to use BartPE as a rescue disc option. Some people
             like BartPE, which is why this option is offered. To me, BartPE is
             fine if you can find a plugin for what you want to do. BartPE uses
             your Windows installer CD as a source of Windows files.

So if you find the Linux boot CD that functions as a rescue disc, isn't
working, then there are other means to make a rescue disc. With the right
drivers added to a WinPE disc, you would undoubtedly be able to see the

Another reason for an external hard drive to not show up, is
a lack of bus power for the hard drive. You seem to be
getting far enough along in the process, I don't think
that is your problem. USB3 is good for 900mA or so, which
shouldn't be a problem for spinup on the 2.5" hard drive.
The older 500mA limit of USB2 sometimes caused problems with
2.5" drives running off bus power.

If you have some other Linux LiveCD, you can attempt to view the
files on your Intenso that way, just to prove there isn't a problem.
I no longer recommend Ubuntu for this, and so now I'd suggest
Linux Mint Mate version (Gnome based). In the upper picture,
clicking on "Computer" should show your Intenso NTFS partition,
and your files. And that would prove that Linux "likes the flavor
of your disk drive". And that the Acronis rescue CD should have worked.


Re: USB 3.0 Intenso Hard disk and Acronis Boot CD

Hi Paul,

Thanks for all the info.

With Acronis under Windows it can be read, but not from the rescue CD.

I will have to look into it deeper.

Am 03.10.2013 15:21, schrieb Paul:
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Re: USB 3.0 Intenso Hard disk and Acronis Boot CD

On 10/3/2013 4:48 AM, Turtle wrote:
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    If you can't get help at this group try here:
Ed Mc
Nam Vet  '66-'67
Semper Fi

Re: USB 3.0 Intenso Hard disk and Acronis Boot CD

On 10/3/2013 7:48 AM, Turtle wrote:
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Most likely your PC doesn't support USB3 natively and has some sort of  
hardware grafted onto the bus and this hardware needs drivers to work. If  
whatever Acronis is booting (Linux of some sort I guess) doesn't know about  
the hardware then it isn't going to work with it. If a driver exists for  
the hardware under Linux(?) then it is probably possible to graft it onto  
the boot disk and make it work but I've not done that myself and can't  
begin to guess at the steps required. What sort of motherboard/chipset does  
your computer have?

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