Trouble shooting

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Just a question I've been wondering about.

What is the best method/tools to use when fixing other people's
computer? I'm trying to find the best way to run diagnostics to fix
some computers.

What is the best program to run remotely form my laptop, or from cd?

Any tips for tools of the trade. Thanks for your input.

Re: Trouble shooting

samull wrote:
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I use memtest86+ to test ram and mhdd to diagnose hard drives (in the
absence of manufacturer's tool) /

I am also fond of bootable live linux cds, that can aid in separating a
hardware problem from a software problem. And they don't alter the
software in any way. Knoppix also includes memtest86 (so do most
others). /

(click on us/uk flag for english)

Other than that, it's eyes and brain. Look for bulging capacitors, and
fans that won't spin, feel the heatsinks to see that they're not overly
warm, that sort of thing.

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I don't do the remote desktop kind of thing. I've found that everest
and aida32 are good programs to identify hardware, in case you need to
find a driver.

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Re: Trouble shooting

On Sat, 20 Jan 2007 02:58:09 -0000, no@spam.invalid (samull)

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It depends on what's wrong, the symptoms dictate the tests,
methods, tools, etc.

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Oh you may mean software?
Software doesn't fix computers, at most it could find
something that seems wrong but you had no reason to believe
any software needed to be ran if something didn't already
seem wrong, so if there is any applicable software that
would be chosen based on what IS wrong, by prior

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Nothing, you seem to want an arbitrary magic bullet.

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The tip is to learn solid diagnostics, I mean yourself,
based on dealing with problems you learn to use a systematic
method of investigation, isolation of variables,
trial-and-error, comparison to known properly working
equivalent hardware.

Software is a better way to confirm something works right,
rather than finding something wrong.  Thus, you won't
typically have a computer sitting in front of you that needs
a diagnostic software ran on it, unless it's to check a hard
drive, memory, etc - an already suspect component, and it's
ran on the host system not remotely.

As for "from CD", presumably you know how to make a bootable
CD so put your software on it.  What more you need depends
on what you're trying to do, I suggest making a bootable
thumbdrive then as you find use for a utility, put it on the
thumbdrive.  When you find a system that can't boot the
thumbdrive, transfer thumbdrive contents (as much as will
fit) onto a bootable CD.

This is a hardware group though, mostly software is to
confirm a windows or other OS config problem which would be
a topic for a software group rather than hardware.

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