Samsung monitors

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Purchased Monitor 1 in Feb 2007 with a 3 year warranty.

Monitor 1 was replaced after 1 1/2 years because the stand went TU. It would
not hold station. I asked if just the stand could be replaced as the panel
was OK but they said no. Monitor 2 arrived in a couple of days.

Monitor 2 had a problem within 2 days of arrival, the panel started
flickering. Monitor 3 arrived within 1 day.

Monitor 3's backlighter has just failed. This time they only replaced the
panel. Monitor 4 arrived in a couple of days.

Monitor 4 will not allow the full 1680 x 1050 through the digital port. My
graphics card sees it as 1600 x 1200 max res. Apparently the EDID firmware
is out of date or a module is not installed.

Now CS say, hmmm, I see you have had 4 monitors in 2 1/2 years, something is
not good here, I think we should now give you a brand new one. The team are
due to contact me soon to discuss it further.

I must say that even though I have had problems, Samsungs CS have been
excellent as have the monitors through their working period. No hanging on
the phone, no quibbles with the replacements and a quick service.

Lets just hope Monitor 5 will be OK...for a while anyway. Now if they
provide a new monitor will I get another 3 years warranty...I doubt it.

Re: Samsung monitors

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Sounds like an ideal chance to push for an upgrade - tell them that you have
had enough of this model and want to get a different model. Either they take
this one back and give you a full refund or they give you a better one.

Worth a try!

Re: Samsung monitors

Which model do you have?
I have myself two Samsung SyncMaster 214T that has started to flicker
I havent tried to return them for check yet because they weigh tons and I
must send them by mail - when I find a sufficient box:(

Re: Samsung monitors

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The 215TW. My symptoms started with a sort of ghosting of icons and text. A
few weeks after it started to flicker and a few weeks more, dark during boot
up. Finally flickering through until Windows full loaded.

Samsungs policy in the UK is to deliver a replacement panel and collect the
old panel. You keep wiring and stand. The delivery company remove the new
panel from its box and place the old panel back in the same box and do all
the labelling.

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