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- Posted on
September 23, 2005, 2:30 pm
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I have bouht several items with them and each time there has been some
sort of problem.
First I ordered a Veiwsonic 19 tft. When I cliked confirm purchase
they were in stock, I found out after they were on order. they took 3
months!! to arrive. in that time several other models of better spec
and cheaper TFT werre available, but they would let me change the
Second, I ordered a Zalman Airo Flower. The 939 retention clip failed.
Just you try and get through to sales to get a replacment. In the end
I went directly to Zalman, who new about the problem and sent me a
Third, and this reallt irritates me. I ordered 2 gb memory. It came
through the post and I was really excited about playing BF2 with no
stutter. However, I opened the packet and realised I had ordered DDR2
memory. No good to me I am AMD. I admit, this was my mistake so I
tried to get through to sales again - FAILED. Used their crappy
webnotes to getan RMA number to have it sent back. Now what you need
to understand is that I just wanted it replaced with similar spec DDR
RAM, not a refund. Any way, sent it back. 2 days later, It comes back
to me again (the original wrong RAM). WTF? Called Sales GOT
THROUGH!!!!!! They said I had to speak to support. I dont need
support, I know whats wrong, I need different RAM GODAMNIT. So
another web note and they say the RAM is unsaleable coz there is a
rip in the packaging. It never even went in my machine.
Conclusion - Overclockers are shit and I am goping to find as many
people as I can to tell. I would use their forums, but they ban
negative posts and have them removed.
Take it from me DO NOT GO THERE
Re: Never buy hardware from www.overclockers.co.uk
I think you mean "they TOLD you that you couldn't change the
order". I hate it when vendors "sell" something they don't
have, but I follow a basic rule- if it hasn't shipped a week
after it was ordered, I send an email. If they haven't
responded 5 business days later, I do whatever is necessary
to cancel the order, not asking them what they "claim" my
alternatives are, because they are not in a position to
dictate what I do with my money.
2 weeks after it had been ordered, you should've informed
them that if they didn't cancel and credit you immediately,
you would contact any and ALL necessary agencies to get this
resolved. Not "maybe", but necessarily. Do not let them
try to imply that you must wait. You are not required to
wait 3 months for product, or refund.
You would not get through to sales to get a replacement
clip. If still under vendor warranty, simply contact them
and demand ( I wrote "demand") a refund. You're not
"asking", they have no choice. If you let a vendor think
they can dictate whether they're going to fulfill their end
of an agreement or not, obviously they will choose to do
what is cheapest and easiest for them.
However, if this part was a poor and/or defective design
then it depends on their terms of sale whether you can get a
refund or replacement product. Otherwise, yes it was good
to just go ahead and contact zalman.
If you ripped the package, yourself while opening it, yes
you may be at their mercy as to whether they replace it,
and/or at what additional fee to do so (in addition to a
common restocking fee, after all it was your mistake in the
If package was damaged due to poor packing you again are not
obligated to suffer that loss. Simply contact them and tell
them (you are not asking them) it was damaged. Even if it
were the wrong memory, either way they are required to get
that product to you undamaged, including the packaging.
When you buy a "new" part from a vendor, it MUST arrive in a
new, resaleable condition. If it had, then you had 2
alternatives- either gettting them to reasonably RMA it, or
reselling it as a new/unopened product yourself. The latter
is obviously less desirable due to the time it could take,
BUT with an unscrupulous vendor it can be far quicker and
less painless to do so if you feel you'd only take a minor
Either way, the worst possible thing to do is believe you
are at their mercy. Inform them plainly that you are not
satisfied and want the full resolution allowed by their
terms-of-sale. Be sure you read their terms of sale prior
to making the purchase in the first place, but even so, if
they sell a product as new it has to arrive in "new"
You'd be better off reporting them to any government
agencies, and to resellerratings.com. Usenet posts are
probably among the least effective ways to spread the word
about vendors- I don't recall ever hearing of anyone
suggesting to check usenet to find out about any vendors.
Use a form of payment where you have some other forms of
resolution, for example a credit card. Seek online reviews
of merchants prior to purchase. It's amazing how much an
unscrupulous merchant can screw up even a simple order and
turn it into a pain. Always check resellerratings before
dealing with a new vendor.
Re: Never buy hardware from www.overclockers.co.uk
You have to agree - with WHOM? *You* are the original poster! If you
have multiple personality disorder and must agree with one of your many
personas before coming to a consensual conclusion, you have far bigger
If the product hasn't shipped, you can always change the order. Call
your credit card company and tell them that an entity proposes to make a
fraudulent claim against your account (because you don't authorize it),
or have them close that account and open a new card number for you.
Some credit card companies, like MBNA, let you create your own temporary
credit card numbers (that are associated back to your real account)
where you can put a limit on the amount that can be charged and how long
that number is active, and you can kill it at anytime.
Fact is, few online vendors provide support. Some say they will provide
support for 10 to 30 days, but most dump you back to the manufacturer.
This is NOT a rare behavior. They sell, often using just-in-time
planning to avoid maintaining stock and the cost incurred therefrom, and
they are not a retailer that rents space to provide a store. Having to
go to the manufacturer, especially regarding defective (versus wrong)
products, is typical.
The product is no longer in saleable condition. Apparently you opened
the packaging. If you bought a NEW product from them and it came all
torn up, would you accept it? Refunds require a returned product in
saleable condition. Exchanges also require that the product be saleable
on return, and often incur a restocking fee. That's really news to you?
Never bought anything from any store before?
Could be but not from your evidence. The only instance of difficulty
that you mention where the problem was truly with the seller was with
them claiming to be unwilling to cancel your order for a product they
did not have in stock and must wait a long time to get. The contract
was for a sales of goods with intent to deliver within a reasonable
time. Maybe your country sucks at providing consumer protection laws.
Or, for some reason, you decided you absolutely needed to retain that
particular credit card number rather than just calling in to have the
old one killed and a new one created (because BOTH still apply against
the same account).
Insufficient evidence provided to know if they really are a bad seller,
or if you are really a bad buyer.