Keyboard problem

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My client has an HP510 and he complained that the shift key is 'Locked' I
then sent the laptop back to HP and they replaced the keyboard.

The problem didn't disappear so I re-installed the OS.

Now he says that the Ctrl key gets locked

Can anyone suggest where the problem may be is it definitely the system
board or it may another component, since the keyboard was replaced I assume
it isn't that

Thank you,

Re: Keyboard problem

Quoted text here. Click to load it
You might want to look at the "Accessibility Options" in the control panel.
It's possible someone turned on one of the features in the "Keyboard"
section by accident.

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