Do you have a question? Post it now! No Registration Necessary. Now with pictures!
- Posted on
- determining cause of cracked lcd panel
- Jon LaBadie
February 15, 2008, 2:32 pm
rate this thread
Particularly, how will Dell decide if it is user damage
or product defect?
I've got a 5 month old Vostro 1500, no extended warranty.
While using it I closed the top to answer the door and
when I returned it looked like a crack at a single point
resulting in 1 inch wide bands of no image below and
to the right of the crack.
I'm expecting Dell service to say user-caused damage.
But I know of nothing that should have cause this crack.
There are certainly no marks on the cover nor the glass
to suggest abuse. Nor any torquing of the case. It
I looked to see if there were reports by others of cracked
panels but saw none. Did I overlook some thread?
What might cause such a crack if not impact?
Any suggestions for approaching Dell service to enhance
my chances of getting warranty service?
Re: determining cause of cracked lcd panel
If it is a heavy laptop and you pick it up in the 'normal' fashion - fingers
underneath at the front and thumb on top, then the pressure your thumb
exerts on the casing could cause the lid to flex enough to crack a screen,
but you would have to have a good grip. This would be a structural design
flaw I would not expect from Dell !
- » Newest MemTest86, MemTest86+ incompatible with Sandy, Ivy chipsets?
- — Next thread in » Computer Hardware