BB update, now Outlook wont receive?

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We have just applied the new BB Desktop AND OS versions 4.0 to our
users here. We did one user, and now, in Outlook, he cannot receive
emails from the day of the update on. This only happens in Cached
Exchange mode. It wouldn't be a problem except our Exchange server is
in another location and it takes too much time and bandwidth to have
him online to the server all day. Anyone think of any reason?
Outlook 2003, Exchange 2000 server, BB 7750.

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