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Subject Author Date
files corrupted or missing problem bsd_mike 05-09-2006
Posted by bsd_mike on May 9, 2006, 11:42 am
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I have a gateway laptop, model W322. It is running windows xp pro and
I have the automatic updates turned on.

The laptop seems to run fine, except for one pain in the butt problem.
Files disappear or become corrupted from time to time.

I am running antivirus software and a firewall.

When a file or directory gets corrupted, I get a message saying to
please run chkdsk.

I run chkdsk /f to have it run when the system reboots, and chkdsk
does
not run during reboot.

Gateway gave me a couple hoops to restore some system files.

If I go through the hoops chkdsk runs properly and I get a
zillion little errors that get fixed and then the system is stable for
a while.
(However, all the files or directories are still gone or corrupted.)

I have talked to gateway many times and their solution is always to
reformat the hard drive. That works for a while until it happens
again.

I was wondering if anybody else has seen this problem or any idea what
it is? My anti virus software is up to date. I have done recent scans.

I have also run gateways harddrive test tool to detect harddrive
errors.
There are no errors when this tool is run.

Thanks,
Mike


Posted by Quaoar on May 9, 2006, 11:55 am
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bsd_mike wrote:
> I have a gateway laptop, model W322. It is running windows xp pro and
> I have the automatic updates turned on.
>
> The laptop seems to run fine, except for one pain in the butt problem.
> Files disappear or become corrupted from time to time.
>
> I am running antivirus software and a firewall.
>
> When a file or directory gets corrupted, I get a message saying to
> please run chkdsk.
>
> I run chkdsk /f to have it run when the system reboots, and chkdsk
> does
> not run during reboot.
>
> Gateway gave me a couple hoops to restore some system files.
>
> If I go through the hoops chkdsk runs properly and I get a
> zillion little errors that get fixed and then the system is stable for
> a while.
> (However, all the files or directories are still gone or corrupted.)
>
> I have talked to gateway many times and their solution is always to
> reformat the hard drive. That works for a while until it happens
> again.
>
> I was wondering if anybody else has seen this problem or any idea what
> it is? My anti virus software is up to date. I have done recent scans.
>
> I have also run gateways harddrive test tool to detect harddrive
> errors.
> There are no errors when this tool is run.
>
> Thanks,
> Mike
>

Try running chkdsk /r instead of /f to map bad sectors. Your disk is
likely failing. In Device Manager, first ide channel, is the disk still
running in DMA (UDMA Mode X) mode?

Q

Posted by bsd_mike on May 9, 2006, 12:00 pm
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Yes, the disk is running in UDMA Mode 5.

Write caching is turned on.

Think that could have anything to do with it?

Thanks,
-Mike


Posted by Quaoar on May 9, 2006, 7:05 pm
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bsd_mike wrote:
> Yes, the disk is running in UDMA Mode 5.
>
> Write caching is turned on.
>
> Think that could have anything to do with it?
>
> Thanks,
> -Mike
>

No, the reason I asked is that XP will degrade a disk's DMA to PIO mode
if it detects problems with the disk. You might turn off write caching
just in case it makes the data integrity worse. The disk is likely
failing. As others have writ, get the vendor's diagnostic to help
diagnose the problem. I would simply replace it.

Q

Posted by BigJim on May 9, 2006, 1:23 pm
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the hard drive may be failing that is one reason for the problems you are
having

>I have a gateway laptop, model W322. It is running windows xp pro and
> I have the automatic updates turned on.
>
> The laptop seems to run fine, except for one pain in the butt problem.
> Files disappear or become corrupted from time to time.
>
> I am running antivirus software and a firewall.
>
> When a file or directory gets corrupted, I get a message saying to
> please run chkdsk.
>
> I run chkdsk /f to have it run when the system reboots, and chkdsk
> does
> not run during reboot.
>
> Gateway gave me a couple hoops to restore some system files.
>
> If I go through the hoops chkdsk runs properly and I get a
> zillion little errors that get fixed and then the system is stable for
> a while.
> (However, all the files or directories are still gone or corrupted.)
>
> I have talked to gateway many times and their solution is always to
> reformat the hard drive. That works for a while until it happens
> again.
>
> I was wondering if anybody else has seen this problem or any idea what
> it is? My anti virus software is up to date. I have done recent scans.
>
> I have also run gateways harddrive test tool to detect harddrive
> errors.
> There are no errors when this tool is run.
>
> Thanks,
> Mike
>



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