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Subject Author Date
don't synchronize Hugo Pinto 03-16-2006
---> Re: don't synchronize Paul G. Tobey [...03-16-2006
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Posted by Hugo Pinto on March 16, 2006, 12:03 pm
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Hello!
Since yesterday that I can’t synchronize my computer with thw WM5 I-mate
Jamin. Until this date I never had a problem and I didn’t modified anything
that could justify this problem. I already made a hard reset in the PDA, also
tried to install the last version of the ActiveSync, but continues without
functioning. When I connect the PDA to the computer the ActiveSync it opens
and it appears the message "Connecting", for about 5-10 minutes and later
appears "Disconnected". The PDA doesn’t show any king of indication to
attempt the synchronization With the computer.
What can I do more?


Posted by Paul G. Tobey [eMVP] on March 16, 2006, 12:48 pm
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Well, think about *any* software changes that you may have made to the PC:
anti-virus, firewall, virtual private networking, connected to or
disconnected from a company network, etc. One of those is the most-likely
explanation. If you can tell us what you think you might have changed, we
can guide you to fixing the problem. If you go to www.microsoft.com/mobile
and look for the Active Sync connection troubleshooter, that may help you,
also.

Paul T.

> Hello!
> Since yesterday that I can't synchronize my computer with thw WM5 I-mate
> Jamin. Until this date I never had a problem and I didn't modified
> anything
> that could justify this problem. I already made a hard reset in the PDA,
> also
> tried to install the last version of the ActiveSync, but continues without
> functioning. When I connect the PDA to the computer the ActiveSync it
> opens
> and it appears the message "Connecting", for about 5-10 minutes and later
> appears "Disconnected". The PDA doesn't show any king of indication to
> attempt the synchronization With the computer.
> What can I do more?
>



Posted by Phathizwe on March 22, 2006, 4:39 pm
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Is there any kind of help for this problem?

I am having the same problem, and please please be aware that

1. I do not have any firewall software (disabled)
2. Nothing on the PC changed
3. 1 minute, it was working, the next it is not.
4. 4.1 doesnt make the problem go away
5. A hard-reset seems to be a temporary measure (2 weeks, max)

Can anybody help?

"Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> Well, think about *any* software changes that you may have made to the PC:
> anti-virus, firewall, virtual private networking, connected to or
> disconnected from a company network, etc. One of those is the most-likely
> explanation. If you can tell us what you think you might have changed, we
> can guide you to fixing the problem. If you go to
> www.microsoft.com/mobile and look for the Active Sync connection
> troubleshooter, that may help you, also.
>
> Paul T.
>
>> Hello!
>> Since yesterday that I can't synchronize my computer with thw WM5 I-mate
>> Jamin. Until this date I never had a problem and I didn't modified
>> anything
>> that could justify this problem. I already made a hard reset in the PDA,
>> also
>> tried to install the last version of the ActiveSync, but continues
>> without
>> functioning. When I connect the PDA to the computer the ActiveSync it
>> opens
>> and it appears the message "Connecting", for about 5-10 minutes and later
>> appears "Disconnected". The PDA doesn't show any king of indication to
>> attempt the synchronization With the computer.
>> What can I do more?
>>
>
>



Posted by Paul G. Tobey [eMVP] on March 22, 2006, 4:46 pm
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You'll, obviously, have to be *much* more specific about what is happening
than "it doesn't work". If hard resetting it fixes it, then something you
are doing on the device is breaking it over time. Third-party applications
installed? Running out of memory (storage, program)?

Paul T.

> Is there any kind of help for this problem?
>
> I am having the same problem, and please please be aware that
>
> 1. I do not have any firewall software (disabled)
> 2. Nothing on the PC changed
> 3. 1 minute, it was working, the next it is not.
> 4. 4.1 doesnt make the problem go away
> 5. A hard-reset seems to be a temporary measure (2 weeks, max)
>
> Can anybody help?
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
>> Well, think about *any* software changes that you may have made to the
>> PC: anti-virus, firewall, virtual private networking, connected to or
>> disconnected from a company network, etc. One of those is the
>> most-likely explanation. If you can tell us what you think you might
>> have changed, we can guide you to fixing the problem. If you go to
>> www.microsoft.com/mobile and look for the Active Sync connection
>> troubleshooter, that may help you, also.
>>
>> Paul T.
>>
>>> Hello!
>>> Since yesterday that I can't synchronize my computer with thw WM5 I-mate
>>> Jamin. Until this date I never had a problem and I didn't modified
>>> anything
>>> that could justify this problem. I already made a hard reset in the PDA,
>>> also
>>> tried to install the last version of the ActiveSync, but continues
>>> without
>>> functioning. When I connect the PDA to the computer the ActiveSync it
>>> opens
>>> and it appears the message "Connecting", for about 5-10 minutes and
>>> later
>>> appears "Disconnected". The PDA doesn't show any king of indication to
>>> attempt the synchronization With the computer.
>>> What can I do more?
>>>
>>
>>
>
>



Posted by Phathizwe on March 22, 2006, 5:14 pm
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what doesn't work is

1. The ActiveSync (green icon keeps turning)
2. The PC doesn't see the device (in Explorer),

I thought it was the apps too, so I have minimal 3rd party essential apps
running. (less than 5, all stored on SD card).

Is there anything else that has caused such a problem with other users? I
even religously delete all my text messages


"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
> You'll, obviously, have to be *much* more specific about what is happening
> than "it doesn't work". If hard resetting it fixes it, then something you
> are doing on the device is breaking it over time. Third-party
> applications installed? Running out of memory (storage, program)?
>
> Paul T.
>
>> Is there any kind of help for this problem?
>>
>> I am having the same problem, and please please be aware that
>>
>> 1. I do not have any firewall software (disabled)
>> 2. Nothing on the PC changed
>> 3. 1 minute, it was working, the next it is not.
>> 4. 4.1 doesnt make the problem go away
>> 5. A hard-reset seems to be a temporary measure (2 weeks, max)
>>
>> Can anybody help?
>>
>> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
>>> Well, think about *any* software changes that you may have made to the
>>> PC: anti-virus, firewall, virtual private networking, connected to or
>>> disconnected from a company network, etc. One of those is the
>>> most-likely explanation. If you can tell us what you think you might
>>> have changed, we can guide you to fixing the problem. If you go to
>>> www.microsoft.com/mobile and look for the Active Sync connection
>>> troubleshooter, that may help you, also.
>>>
>>> Paul T.
>>>
>>>> Hello!
>>>> Since yesterday that I can't synchronize my computer with thw WM5
>>>> I-mate
>>>> Jamin. Until this date I never had a problem and I didn't modified
>>>> anything
>>>> that could justify this problem. I already made a hard reset in the
>>>> PDA, also
>>>> tried to install the last version of the ActiveSync, but continues
>>>> without
>>>> functioning. When I connect the PDA to the computer the ActiveSync it
>>>> opens
>>>> and it appears the message "Connecting", for about 5-10 minutes and
>>>> later
>>>> appears "Disconnected". The PDA doesn't show any king of indication to
>>>> attempt the synchronization With the computer.
>>>> What can I do more?
>>>>
>>>
>>>
>>
>>
>
>



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