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Posted by Jon LaBadie on February 16, 2008, 9:41 am
Please log in for more thread options BillW50 wrote:
>>> How does one determine the cause of a cracked LCD panel?
>>> I've got a 5 month old Vostro 1500, no extended warranty.
>>>
>>> While using it I closed the top to answer the door and
>>> when I returned it looked like a crack at a single point
>>> resulting in 1 inch wide bands of no image below and
>>> to the right of the crack.
>>>
>>> I'm expecting Dell service to say user-caused damage.
>>> But I know of nothing that should have cause this crack.
>>> There are certainly no marks on the cover nor the glass
>>> to suggest abuse. Nor any torquing of the case. It
>>> barely moves.
>>>
>>> I looked to see if there were reports by others of cracked
>>> panels but saw none. Did I overlook some thread?
>>>
>>> What might cause such a crack if not impact?
>>>
>>> Any suggestions for approaching Dell service to enhance
>>> my chances of getting warranty service?
>
> Depending on where you lift and lower the screen, the LCD is make from
> two pieces of glass. And the lid isn't that sturdy so you have to be
> careful with it. Otherwise the glass will flex and can crack, like all
> thin glass. The best place to raise and lower the screen is from the top
> middle is my guess. From either side is probably the worst places to do so.
>
I can see that as a problem. I would have thought that a design
consideration would be sufficient torsional rigidity for normal
use. Closing from off-center doesn't seem to be abnormal use.
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