virus trouble... need assistance

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I recently was infected with a computer virus.  Norton AntiVirus 2003
initially caught the virus and it supposedly deleted it, so I was not
concerned with the message details.  However, almost immediately after
receiving the message I realized the virus was not completely removed.
A DOS window popped up two or three times and then Norton shutdown.  I
tried opening Norton again but it would not open.  I then tried
uninstalling and reinstalling but it would not reinstall.  I tried the
Windows Update site and the page shows no conent.  Any ideas on how to
identify the virus so I can take steps to remove it?

I'm running Windows XP Pro with SP1.


Re: virus trouble... need assistance wrote:
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Several AV companies have a web service for free scan, and some remove
viruses found, too. Trend Micro "HouseCall" is one that comes to mind.
Properly installed AV utilities can do a more thorough job, though.

If all else fails, F-prot has a DOS AV utility. It should work from a
bootable CD (create that disk on a different computer, if possible).
F-prot website says the DOS utility works in Windows versions up to -98.
Might work for later versions too, when booting to DOS. If your disks
are NTFS, though, you'll probably need additional tools to get access to
the disks from DOS.

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