Kaspersky install question

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I am currently running Internet Security 2012, Its time is about to run
out. I purchased a new Internet Security 2012 at Walmart, the only
version available, yesterday. Should I install it from the CD or just
enter the new activation code in the old version currently running?

I have a very slow unreliable dial-up internet connection and would like
to avoid a long download.

I tried the Kaspersky site but I couldn't enter this in email support. It
kept complaining about the OS and the Request type I entered but I have
no idea what it wants (it didn't like 'Windows XP Home' or 'XP Home') and
it wouldn't let me enter a request type. Other searches on the site were
fruitless and their 'Sasha' was too busy to talk to me. <sigh> Women!

I searched and could not find a _valid_ Kaspersky tech support _free_
phone number. I don't wamt to try a pay-for number I found, get put on
hold for a long time, then get told I have the incorrect number (the
email address I found in the same place didn't work - see next

I searched and could not find a _valid_ Kaspersky tech support email
address, the one I found would not accept my question and directed me to
the Kaspersky web support site, which I had already unsuccessfully tried.

Any ideas welcome.

I'm beginning to question my purchase of Kaspersky. I'll have to give it
a lot of thought when this one's time runs out next year. I hadn't
realized their support was so hard to use; reminds me of the modern HP,
about as bad.


"Where there's smoke there's toast!" Anon

Re: Kaspersky install question

Quoted text here. Click to load it

I am not familiar with Kaspersky products, but faced with your problem, I
would probably try to enter the new activation code in your current
software. This is how antivirus subscriptions are typically renewed.

Quoted text here. Click to load it

Yes, HP support has become abysmal in just a couple of years.

Thor Kottelin
http://www.anta.net /

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