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July 26, 2004, 9:01 pm
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incompatible with Norton Speed Disk; this fact is not brought to
the attention of the potential customer in a conspicuous manner
prior to installation, but is difficult to find on their
website. Use of Speed Disk after installation WILL result in
complete data lose. The recovery tools (boot disk images)
provided with the software package WILL NOT restore data after
Speed Disk usage; the drives must be sent into the company for
recovery and they will threaten to charge you a fee to recover.
After heated email exchanges, I sent my perfectly working
working drives to their address in Naples, Florida. Upon
receipt of the drives, they claimed that the drives arrived
broken. Interestingly, there was only a seven (7) minute delay
from the delivery time reported by the USPS, by computer
tracking label, and their email to me stating that the drives
were broken. Obviously, that would have been insufficient time
to even transport the drives to the workbench, let alone to
unpack and test. The reader may draw his own conclusion.
The company still refuses to send the drives for data recovery,
a necessary step to retrieve the data from the now broken
drives, so that they may decrypt the data and return to me.
Some data on one drive was recovered, no data on broken drive
was recovered. The data that was recovered was recovered
without the use of my password since I intentionally never gave
them a password after they requested it. I was concerned about
the software being backdoored; you may now draw your own
conclusions regarding this issue.
I have found the company and its personnel very difficult to
deal with; I have dealt with these individuals mostly:
Mr. SIMON HUNT, CHIEF TECHNOLOGIST
Mr. MARCO VERSTEIJNE, COMPANY SECRETARY
I DO NOT RECOMMEND THIS COMPANY OR ANY OF ITS PRODUCTS.
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