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Subject Author Date
cannot sync with Outlook 2007 Kyle 06-10-2008
Posted by Kyle on June 10, 2008, 6:22 pm
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 I've read there were extensive complaints last year about Outlook 2007
killing peoples' ability to sync. Is there any update to that, or a
solution found?

I am using an HP iPaq 2215 with WM2003SE, and have been synchronizing
with no problem until recently, when I upgraded my PC from Outlook
2003 to Outlook 2007.

Now, every time I try to sync, AS gets through the Contacts, Calendar,
Tasks and when it gets to Notes it bogs down trying to sync what it
thinks are 300 notes (it keeps duplicating notes), AS crashes and then
I get the message, "ActiveSync Application has encountered a problem
and needs to close. We are sorry for the inconvenience." I send the
error report to MS, for what it's worth.

During the prematurely terminated sync some - but not all - of my
contacts and appointments are duplicated. I can find no common
denominator to the items being duplicated.

I updated ActiveSync to 4.5 (I was using 4.2) and still have the same
problems. I did a complete uninstall of 4.2, rebooted the PC, and
installed 4.5 before starting Outlook.

I will say the first time I tried to sync after installing Outlook
2007, I had some problems, and AS thought it had to go through and
synchronize every single item anew as though it hadn't seen any of
this before.

So what are my options, short of asking Microsoft to take back Office
2007 Ultimate and giving me something that WILL work with ActiveSync?

Posted by Chris De Herrera on June 12, 2008, 8:18 am
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 Hi,
At this point ActiveSync is the only sync solution for Outlook 2007 for
Windows Mobile devices that Microsoft supports.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com


> I've read there were extensive complaints last year about Outlook 2007
> killing peoples' ability to sync. Is there any update to that, or a
> solution found?
>
> I am using an HP iPaq 2215 with WM2003SE, and have been synchronizing
> with no problem until recently, when I upgraded my PC from Outlook
> 2003 to Outlook 2007.
>
> Now, every time I try to sync, AS gets through the Contacts, Calendar,
> Tasks and when it gets to Notes it bogs down trying to sync what it
> thinks are 300 notes (it keeps duplicating notes), AS crashes and then
> I get the message, "ActiveSync Application has encountered a problem
> and needs to close. We are sorry for the inconvenience." I send the
> error report to MS, for what it's worth.
>
> During the prematurely terminated sync some - but not all - of my
> contacts and appointments are duplicated. I can find no common
> denominator to the items being duplicated.
>
> I updated ActiveSync to 4.5 (I was using 4.2) and still have the same
> problems. I did a complete uninstall of 4.2, rebooted the PC, and
> installed 4.5 before starting Outlook.
>
> I will say the first time I tried to sync after installing Outlook
> 2007, I had some problems, and AS thought it had to go through and
> synchronize every single item anew as though it hadn't seen any of
> this before.
>
> So what are my options, short of asking Microsoft to take back Office
> 2007 Ultimate and giving me something that WILL work with ActiveSync?


Posted by Kyle on June 17, 2008, 3:51 pm
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Chris,

Thanks for your reply. I think my question may have been confusing.

I cannot get AS to work with Outlook 2007, and have seen across USENET
and Internet discussion boards countless postings of this problem but
no real solutions. My hope was that Microsoft had solved the problem
but that it hadn't been posted somewhere yet.

Apparently, I am screwed, as I will have to keep all my appointments,
contacts, tasks, and ListPro lists either entirely on my PC or on my
iPaq, but seemingly will never be able to sync again.





> Hi,
> At this point ActiveSync is the only sync solution for Outlook 2007 for
> Windows Mobile devices that Microsoft supports.
>
> --
> Chris De Herrerahttp://www.pocketpcfaq.comhttp://www.pocketpctalk.comhttp:=
//www.tabletpctalk.comhttp://www.mobilitytalk.com
>
>
>
> > I've read there were extensive complaints last year about Outlook 2007
> > killing peoples' ability to sync. Is there any update to that, or a
> > solution found?
>
> > I am using an HP iPaq 2215 with WM2003SE, and have been synchronizing
> > with no problem until recently, when I upgraded my PC from Outlook
> > 2003 to Outlook 2007.
>
> > Now, every time I try to sync, AS gets through the Contacts, Calendar,
> > Tasks and when it gets to Notes it bogs down trying to sync what it
> > thinks are 300 notes (it keeps duplicating notes), AS crashes and then
> > I get the message, "ActiveSync Application has encountered a problem
> > and needs to close. We are sorry for the inconvenience." I send the
> > error report to MS, for what it's worth.
>
> > During the prematurely terminated sync some - but not all - of my
> > contacts and appointments are duplicated. I can find no common
> > denominator to the items being duplicated.
>
> > I updated ActiveSync to 4.5 (I was using 4.2) and still have the same
> > problems. I did a complete uninstall of 4.2, rebooted the PC, and
> > installed 4.5 before starting Outlook.
>
> > I will say the first time I tried to sync after installing Outlook
> > 2007, I had some problems, and AS thought it had to go through and
> > synchronize every single item anew as though it hadn't seen any of
> > this before.
>
> > So what are my options, short of asking Microsoft to take back Office
> > 2007 Ultimate and giving me something that WILL work with ActiveSync?


Posted by Todd Allcock on June 17, 2008, 4:27 pm
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At 17 Jun 2008 12:51:15 -0700 Kyle wrote:

> I cannot get AS to work with Outlook 2007, and have seen across USENET
> and Internet discussion boards countless postings of this problem but
> no real solutions. My hope was that Microsoft had solved the problem
> but that it hadn't been posted somewhere yet.


Different people have different problems- I'm not sure a single, simple
"cure" will be coming.

> Apparently, I am screwed, as I will have to keep all my appointments,
> contacts, tasks, and ListPro lists either entirely on my PC or on my
> iPaq, but seemingly will never be able to sync again.


You're half-way there- yourdevice connects and attempts to sync. Have you
deleted and recreated the partnership to, in effect, start from scratch?
(I'd back the device up to storage card using a backup utility like Sprite
or SPB first so you can get back to this point if necessary.)

Deleting the partnership will erase the PIM data on the device if it's WM5
or later. Now create a new partnership and attempt syncing ONE data type
at a time- i.e. Contacts. Select "replace data on device" if prompted.
Initial sync on a WM5+ device takes forever- just let it do it's thing. If
the contacts sync, click on calendar and try that, adding one data type
each time until (hopefully) it's all syncing.

If THAT fails, it might be time to look at a non-Activesync-based solution,
like Funambol.




Posted by UK Brian on July 1, 2008, 11:48 am
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I'm having the same problems using a DELL Axim pocket pc. No problem using MS
Office 2003 but have just upgraded to MS Office 2007.
I can synch with all other programmes but not with Micorosft Office
"outlook" for calendar and contact.
Is there an update out there please advise?


"Kyle" wrote:

> I've read there were extensive complaints last year about Outlook 2007
> killing peoples' ability to sync. Is there any update to that, or a
> solution found?
>
> I am using an HP iPaq 2215 with WM2003SE, and have been synchronizing
> with no problem until recently, when I upgraded my PC from Outlook
> 2003 to Outlook 2007.
>
> Now, every time I try to sync, AS gets through the Contacts, Calendar,
> Tasks and when it gets to Notes it bogs down trying to sync what it
> thinks are 300 notes (it keeps duplicating notes), AS crashes and then
> I get the message, "ActiveSync Application has encountered a problem
> and needs to close. We are sorry for the inconvenience." I send the
> error report to MS, for what it's worth.
>
> During the prematurely terminated sync some - but not all - of my
> contacts and appointments are duplicated. I can find no common
> denominator to the items being duplicated.
>
> I updated ActiveSync to 4.5 (I was using 4.2) and still have the same
> problems. I did a complete uninstall of 4.2, rebooted the PC, and
> installed 4.5 before starting Outlook.
>
> I will say the first time I tried to sync after installing Outlook
> 2007, I had some problems, and AS thought it had to go through and
> synchronize every single item anew as though it hadn't seen any of
> this before.
>
> So what are my options, short of asking Microsoft to take back Office
> 2007 Ultimate and giving me something that WILL work with ActiveSync?
>

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