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Subject Author Date
cannot sync my inbox James Lewis 06-26-2005
Posted by James Lewis on June 26, 2005, 5:05 pm
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My i-mate with Windows Mobile was syncronising perfectly until I copied my
work outlook.pst file to my home PC where I sync my i-mate. All the
folders except my inbox syncronised. The message - 'updating folder
hirearchy' momentarily appeared and then the error message that attention
was required and conflicts needed to be resolved. I have tried everything
to sort it out and failed. Does anyone have an idea or has come across
this before?

Thanks

james.



Posted by Rob Borek [MS MVP] on June 27, 2005, 11:40 pm
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 On Sun, 26 Jun 2005 17:05:20 -0700, james.lewis@3raymondbuildings.com
(James Lewis) wrote:

>
>My i-mate with Windows Mobile was syncronising perfectly until I copied my
>work outlook.pst file to my home PC where I sync my i-mate. All the
>folders except my inbox syncronised. The message - 'updating folder
>hirearchy' momentarily appeared and then the error message that attention
>was required and conflicts needed to be resolved. I have tried everything
>to sort it out and failed. Does anyone have an idea or has come across
>this before?

It sounds as though ActiveSync is confused on what to sync, as the
Inbox has changed. Try deleting the partnership (File -> Delete
Partnership) in ActiveSync, and then re-cradle the device and
re-establish the partnership. Note that the partnership contains
ActiveSync backups and replication data only - if you sync files, just
say "No" when it asks you if you want to delete the synchronized files
directory.
--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.


Posted by James Lewis on June 28, 2005, 12:34 am
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Rob Borek [MS MVP] wrote:

> On Sun, 26 Jun 2005 17:05:20 -0700, james.lewis@3raymondbuildings.com
> (James Lewis) wrote:

>>
>>My i-mate with Windows Mobile was syncronising perfectly until I copied my
>>work outlook.pst file to my home PC where I sync my i-mate. All the
>>folders except my inbox syncronised. The message - 'updating folder
>>hirearchy' momentarily appeared and then the error message that attention
>>was required and conflicts needed to be resolved. I have tried everything
>>to sort it out and failed. Does anyone have an idea or has come across
>>this before?

> It sounds as though ActiveSync is confused on what to sync, as the
> Inbox has changed. Try deleting the partnership (File -> Delete
> Partnership) in ActiveSync, and then re-cradle the device and
> re-establish the partnership. Note that the partnership contains
> ActiveSync backups and replication data only - if you sync files, just
> say "No" when it asks you if you want to delete the synchronized files
> directory.


Thank you very much indeed. It worked easily and straight away.



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