What must I set to Ping with Trend Micro Pro?

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I have Trend Micro Pro, WindowsXP and AMD 4200+ CPU.

It will not ping anything unless I disengage Trend Micro. I have looked but
cannot find what to uncheck or check in Trend Micro to allow pinging.

Does anyone know?


Re: What must I set to Ping with Trend Micro Pro?


| I have Trend Micro Pro, WindowsXP and AMD 4200+ CPU.
|
| It will not ping anything unless I disengage Trend Micro. I have looked but
| cannot find what to uncheck or check in Trend Micro to allow pinging.
|
| Does anyone know?

Does it have a FireWall application/module ?

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp



Re: What must I set to Ping with Trend Micro Pro?



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Yes, it does.


Re: What must I set to Ping with Trend Micro Pro?



| Yes, it does.

It is the FireWall that is killing pings.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp



Re: What must I set to Ping with Trend Micro Pro?

"Ritter 197" wrote in

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That's what I figured when I went back to your original post in the
Comcast newsgroup where you mention using Trend Micro Pro.  That suite
includes a firewall.  

Doesn't their firewall prompt you when an application wants to make an
outbound connection (so you can define a rule to allow or block that
application from getting to your network)?  You might want to review
what application rules are defined for the firewall.  Sometimes the
rules get screwed up.  Back many years ago when I used Norton Internet
Security suite, a rule would sometimes go inactive (i.e., it would no
longer be obeyed).  I had to delete the rule, rerun the application,
have the firewall prompt me about letting the application have access,
allow that access and remember it (so a rule got defined).

It also possible the firewall has global rules that end up blocking ping
replies.  Check if there is a rule blocking ICMP.  Some users of
Comodo's firewall v3 had problems with ping and tracert because of
global rules that interfered with ping replies.  As you can see from my
thread there (http://forums.comodo.com/empty-t15515.0.html ) and some
info about control messages for ICMP
http://encyclopedia.thefreedictionary.com/Internet+Control+Message+Protocol ),
users were required to have a hell of a lot more knowledge about ICMP
then should ever be expected by non-experts.  Something changed between
3.0.22 and 3.0.25 when I chose to again retest their firewall that there
wasn't a problem with ping and tracert anymore.  

It is possible that a similar problem exists in Trend's firewall or that
it requires configuration beyond what should be expected of the typical
user of their products.  I would've suggested asking in their users
forums but I could not see any links to forums on their web site.  That
sucks because not everything you want to discuss is a tech support issue
nor do they always have the answers that the user community had to
figure out on their own.

I stopped using TrendMicro stuff several years ago.  I've been given
free copies of their stuff and still won't use it.  So I don't have a
copy to go through it again to check its configuration.  If it creates
application rules (for what is allowed/block to connect) then go look
there.  If there are app-specific rules, especially those that get
created after prompting you, try deleting and recreating them.  You'll
have to figure out how to define any global rules (it was a bitch trying
to get it to work in the early v3 of Comodo and the user forum helped -
but again was ridiculous that users had to go to those extremes to fix
what should already work).

You're asking in an anti-virus newsgroup on how to configure your
firewall.  Instead ask in a firewall newsgroup.

comp.security.firewalls
microsoft.public.windows.networking.firewall

You might also try Googling on "+trendmicro +forum" to see if any of
those forums are a viable substitute for Trend's lack of providing
forums.

Re: What must I set to Ping with Trend Micro Pro?

I followed your advice and in the Trend Forum group some one suggested this:
"Right click on Trend Micro icon on system tray and click on Switch Firewall
Profile, choose between Home Network and Office Network configurations."

I did and set it from Internet to Home and I Could for the first time Ping
"yahoo.com" and "google.com".
I could not ping 'CNN.com" or "money.com"


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Re: What must I set to Ping with Trend Micro Pro?

Thanks for your very fine and detailed response.
It never asked me whether to allow Ping. It has in the past asked me for
certain applications, as you presumed, and I either allowed or denied it.

I know what you mean with Norton. I tried it 3 times over the years and was
ALWAYS disappointed and way too much overhead to.

Your suggestion is great to post it in a Firewall group and I shall do that
if I cannot find anything myself.

Thanks again, it was all very helpful.


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Re: What must I set to Ping with Trend Micro Pro?

"Ritter 197" wrote in

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There's a Trend forum?  Where?  I didn't see it when jumping around
their support pages.

Re: What must I set to Ping with Trend Micro Pro?

"Ritter 197" wrote in

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Check if their product uses a whitelist of known good applications.  The
idea of the whitelist is to have the app rules automatically generated
to reduce the number of prompts the user has to deal with.  They may
have included ping.exe in their whitelist.  That means you never get
prompted.  It also means there may not be an app rule that you can
delete.  If there is a whitelist or "good program" option in the
product, you could disable it.  Instead of using their whitelist of
known good apps, you decide which ones are good and bad.  I think some
Norton product had such a whitelist and I disabled it because *I* wanted
control over network access by all programs.  The Comodo and Online
Armor firewalls have their whitelists to reduce prompts but, again, I
disabled that option.

Re: What must I set to Ping with Trend Micro Pro?

@comcast.net says...

<snip>

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Money.com and cnn.com are not pingable host addresses. Their servers
are set to not return a ping. Likewise microsoft.com and aol.com don't
return a ping. Some servers a are set to not return pings for security
reasons.

--
James E. Morrow
 Email to: jamesemorrow@email.com

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