Virus in Windows7

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A friend of mine has Windows7.  He opened some email and it has caused
his computer to not work properly.  He's not very computer literate
and lives too far away to personally go and help him.  Besides that, I
know nothing about Win7.  I run XP, 2000, and 98 on different
computers.  I have never played with Vista or Win7. (who needs that
bloated crap anyhow).  

Anyhow, maybe someone can tell me what to email him to try to fix the
problem.  Don't microsoft have some sort of virus software he can use?
He has some sort of AV software installed.  I think it's Avast.  It
will not fix the problem and keeps telling him he has to pay $49 to
get it to work.   I told him to try to disable it.  Maybe its that
thing causing all the problems.  

I know you dont have much to go on.  I dont know anymore.  But maybe
some of you might suggest what virus may be going around in emails
this week, and some possible fix he can try.  I'll forward this to
him, and guide him thru it.  He deleted the email so there is little
more to go on.  He said he tried to run the REPAIR CD for Win7 and it
failed.  Thats all I know.  I have never used Win7 which makes it hard
to suggest anything.  I only know it's similar to XP but much more
complicated (from watching someone use it).

Thanks


Re: Virus in Windows7


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Acting as a proxy for someone is no fun.  Espacially one far away.

Have your friend create an account at Malwarebytes forums and let your friend
discern the
best course of action.

http://forums.malwarebytes.org

PS:  It isn't a virus but it is non-viral malware.


--
Dave
Multi-AV Scanning Tool - http://www.pctipp.ch/downloads/dl/35905.asp



Re: Virus in Windows7

On 4/28/2011 12:21 PM, jw@myplace.com wrote:
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This reads suspiciously like rogue malware.

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Tell your friend to download, install, *update* and run a quick scan
with MBAM freeware from:

          <http://malwarebytes.org/mbam-download.php

In a reply to this thread, report specifics/results.

--
1PW

Re: Virus in Windows7

On 4/28/2011 12:40 PM, 1PW wrote:
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David beat me to the punch and may have offered the best solution.

--
1PW

Re: Virus in Windows7


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David.  Quit sucking up to this net bully.  He beat you to the punch
doing what?  Recommending the OP set up an account elsewhere to solve
the problem?  That's known colloquially as 'blowing somebody off'.

I like your download an online scanner solution better.

The trouble with "David" is that he is arrogant.  Constantly pushing
his front end virus scanner when dozens of free, better solutions
exist.  Arrogantly insisting his answer is always right.  And not
taking shiite from anybody.  Well it's payback time--time to eat some
humble pie from the likes of me.  Yes, I dish out shiite as much as
take it in.

So Fsck "David".  Screw him and his lame answers.  I know more than
him.  I'm more helpful than he is any day.

RL

Re: Virus in Windows7

b41c-9368a8b836e6@x10g2000vbn.googlegroups.com:

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Not just somewhere else, a respected antimalware company which has a
good forum with an intelligent staff.
 
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Likely won't help or succesfully download, if he's got what I think he
has. You don't have much experience obviously, dealing with this sort
of thing. He's better off following Mr. Lipman's advice. He'll get the
help he needs there by people who know what they're doing.
 
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A few comments, if I may... David wrote a front end which allows easy
access to some of the most well known and respected antivirus scanners
in the industry. Several of those companies have provided keys
specifically for David's program. David's program *isn't* a scanner.
It's a front-end which allows you, direct access to several on demand
scanners at the press of a button. In fact, I find it so useful, I
include it on my toolkit iso.
 
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With all due respect, I tend to disagree.


--
If today was your last day... and tomorrow was too late...
could you say goodbye to yesterday?

Re: Virus in Windows7

wrote:

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What do you think he has?

He has another computer with XP, he can download what is needed and
put it on a flash stick (assuming he can access his USB ports).

What should he download?

Yes, it's tough helping him.  I know nothing about Windows7 at all,
but he knows I can make older versions of windows (XP and below) do
most anything, so he thinks I can fix it.  I said I'd try, but thats
all I can do is TRY.

I told him to NEVER open another suspicious email, and DO NOT open
that same email on his XP machine.  

If he had an older OS, I'd just suggest booting from DOS and
formatting the drive, but like I said, I know nothing about Win7 and
dont know if thats possible, and he probably dont even have a floppy
drive.  It's a newish laptop that came with Vista, he upgraded it to
Win7.  The guy is a good friend, but he dont even know how to rename a
file, so that makes it tough to help him.



Re: Virus in Windows7


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One of the new fake AV trojans. When you mentioned it keeps asking him to
fork out cash, it was a good clue. :)
 
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Malwarebytes software, superantispyware and David Lipman's multiav.
Sysclean by trend micro is also a helpful program. However, it's not a
one click download. You would have to do a little bit of prep work before
you could send it along to your friend.
 
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Do you have physical access to the machine?
 


--
Why drink the water from my hand?
Contagious as you think I am
Just tilt my sun towards your domain
Your cup runneth over again

Re: Virus in Windows7

wrote:

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No, I dont have access to the machine.  He lives a long way from here.
However it's been determined that he has the Win 7 (fake antivirus)
virus.  He finally was able to determine the name of it.  

I found a means to remove it using the registry editor, but he cant do
stuff like that.  They guy has trouble creating a folder.  Is there
something he canb download that will automatically remove it?

Thanks


Re: Virus in Windows7

On Thu, 28 Apr 2011 22:43:31 -0500, jw@myplace.com wrote:

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My son got tricked into clicking on one of these rogue security alerts,
that installed the fake MS Removal Tool on his laptop (win 7) while at
college this term.  The malware disabled his own antivirus (antivir),
windows task manager, etc., and kept throwing up popups asking him to
pay $59.95 to activate the fake removal tool.  It was also preventing
him from installing Mawarebyte's Anti-Malware (in normal mode windows).

I had him reboot into safe mode; and then he was able to install and
then run a scan wtih Malwarebyte's Anti-Malware, which found  & removed
the crap he'd picked up.

I'd go with David's advice, if I were in your shoes.

Bill
--
Email address is a Spam trap.

Re: Virus in Windows7



RayLopez99 wrote:
[snip]
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You do not even try to give help.
So sad.
Buffalo



Re: Virus in Windows7


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While malwarebytes does have a paid version, you aren't forced to
purchase it, and, you don't need to be running the paid for version in
order to get help with a malware problem. They don't force it on you,
they don't advertise it and the software itself doesn't pop up
reminder screens or otherwise nag you about registering it. In todays
software world, those are rare aspects, and I appreciate them for
doing it.
 
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Malwarebytes has a paid for version, as I said above. Lipman was
recommending a sound method for the OP to have his/her issue resolved.
Many of the forum techs at malwarebytes were castlecops members, and,
members on other antimalware forums. It's a pretty tight knit
collection of people, the antimalware scene. :)

Incidently, castlecops members rarely offered assistance in actual
virus removal. Viruses replicate, intentionally. Most of these rogue
apps going around do not do that. They have no internal ability to
infect files nor do they possess worm functionality. They are
glorified trojans.

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As I originally said, Malwarebytes forum will glady assist almost
(except BD) anyone for free, Never asking so much as a penny from you.
If you decide you like the software, you can, at your option pay a
onetime fee for a lifetime! license. They have no alterior motive,
they aren't trying to push a sale on you. They are there to help,
period.
 
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The program doesn't serve as a gateway. It doesn't ask you to register
anything and it doesn't ask for donations. It doesn't popup
advertisements or send you to a vendor link to purchase a full
package. You are intentionally trying to mislead people here.


--
Why drink the water from my hand?
Contagious as you think I am
Just tilt my sun towards your domain
Your cup runneth over again

Re: Virus in Windows7

On 4/29/2011 10:51 PM, Dustin wrote:
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Dustin is 100% accurate here.

If I help someone on the Malwarebytes forum, I'll sometimes suggest
they subscribe to the PRO version to block the chance of getting
themselves in the trouble that got them there. If I'm a MBAM shill -
so be it.

I would recommend RL visit the forum and examine some of the threads.

BTW - my name isn't David but no harm.

--
1PW

Re: Virus in Windows7

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Nope.  He is not.  He claims I was trying to intentionally mislead
people.  Not my intent at all.  So he's wrong.  But if he's right
about Castlecops successor being Malwarebytes, I'll bookmark the site.

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Nope.  There is a harm.  But that's the subject of another thread.

"Thanks for your help".

RL

Re: Virus in Windows7



RayLopez99 wrote:
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Damn Lopez, you are not logical and your memory must be failing. Get over
this stupid 'I'll get even' crap'.
Overall you are non-helpfull and just doing a 'vendetta' or 'coup' of some
kind.


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Buffalo



Re: Virus in Windows7


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You first claimed David wrote a frontend virus scanner (obviously you
don't really know what front end means). When i explained what it
actually was, you accused him of being a shill.

You went off on a tangent with bad information. That seemed pretty
intentional to me, being as I explained what multi_av was several days
ago.
 
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And it is?
 


--
Why drink the water from my hand?
Contagious as you think I am
Just tilt my sun towards your domain
Your cup runneth over again

Re: Virus in Windows7

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Nope I dispute that.

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Nymshifting is misinformation.

Any other stupid questions, stupid?  You'll get stupid answers.

RL

Re: Virus in Windows7

RayLopez99 wrote:
[...]

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... as if you were capable of anything else.


Re: Virus in Windows7


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On what grounds?
 
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Who is nymshifting?
 
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Stupid is it? I have lots and lots of questions. If I'm not learning
something new everyday, I'm dead. Isn't that the same with you? Again,
what nymshifting?


--
Why drink the water from my hand?
Contagious as you think I am
Just tilt my sun towards your domain
Your cup runneth over again

Re: Virus in Windows7

In article
raylopez88@gmail.com says...
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Why don't you take up boating?


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