Uninstalling TM Internet Security

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I have been using  TM Internet Security forr a number of years and A
couple of months ago I installed the 2009 upgrade. After it had been
running for about a month I found it was having problems installing
some updates. It downloaded ok but the installation stage just kept
running for hours and I couldn't stop it without turning the computer
off. In the update history it had failed attempts to douwnload a
number of times every day. I exchanged a number of emails with TM
support that didn't fix the problem. Then I got a call from tech
support that sounded like an Indian call centre. The person trying to
help had an accent I was having problems with and the background was
so loud I could only make out some of the words. Eventually I heard
something about a nominal fee of $24 , which I thought would be a
total waste of money as I couldn't understand what was being said.

I uninstalled TM Interner Security and installed a trial version of
Norton Internet security 2009. It seesm to be working ok but today my
computer was going very slow and when I looked in the task manager
sfctlcom.exe was taking up 49 % of CPU. As I uninstalled TM I thougt
it had to stop running. I sssume it is somewhere else besides in
program files. How do I find and stop it?

Thanks
Mike

Re: Uninstalling TM Internet Security

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What are you running- Vista or XP?
Do a file search for sfctlcom.exe.

Or download Autoruns (it's free).
http://download.sysinternals.com/Files/Autoruns.zip

Unzip and run the program. Agree to the license.
The first page can be a bit daunting as it shows all the startup entries.
From the menu select 'Options' and select 'Hide Microsoft Entries'.
Then click the refresh button.
The 'Everything' tab will list all the files that Windows loads at startup.

The top of the list are the registry entries.
You will probably find what you want here with the address of the file.
You can either delete or disable any entry.
Un-ticking a box disables an entry but does not delete it, right-clicking an
entry allows deletion.
Good luck.

 






Re: Uninstalling TM Internet Security

Vista ultimate
Mike


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Re: Uninstalling TM Internet Security

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A quick way to see the file location in Vista:

Select 'Processes' tab in Task manager.
Select 'View' from the menu.
Select ' Select columns..'.
Select ' Image Path Name'

That will show you where the file is.



Re: Uninstalling TM Internet Security

searching for sfctlcom.exe returns no results

Mike



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Re: Uninstalling TM Internet Security

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Vista's search function is useless. You are probably only searching indexed
locations.
Try AgentRansack lite (it's free).
 http://www.mythicsoft.com/agentransack/Page.aspx?page=download



Re: Uninstalling TM Internet Security

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You could try using Winpatrol (freeware www.winpatrol.com) which is a great
auto-startup manager and will also show you running services.  Also, you can
easily check if any services are left from TM Internet Security by running
"services.msc" and looking through the list.  If you find any you can stop
and disable them.
 


Re: Uninstalling TM Internet Security

Something I noticed when I found TM was still running is that Windows
Search Protocol Host is still taking up to 51 % of CPU time 3/4 hour
after start up.  Is this an essential part of Vista Ultra?  The
startup takes more than 5 minutes before everything finishes loading.

Mike

wrote:

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Re: Uninstalling TM Internet Security

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Did you use Autoruns ?
Did you find the file you were looking for ?
Did you manage to delete it ?




Re: Uninstalling TM Internet Security

I haven't tried anything yet, I had already deleted it and all other
TM files I could see uniiingthe task nanager as soon as I could open
it.I have switched it off now to go out, I wll start trying things
when I switch iton agan.

Something that surprised me was that when I right-clicked on something
in explorer there was a scan option and when I clicked scan it was a
TM scan that seems to have worked, so there must be another file in
taskmanager that I don't recognse as TM.

A problem with downloading anything to the computer with the problems
is that for the last few days when I plug it into the router the
connection ligt on the router flashes and I can't connect. If I run
Norton WinDoctor it connects, but since yesterday I can only connect
to groups with Agent. Email and internet explorer won't connect. I
have to use my other computer to download anything. or get email.

Mike


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