"Thunderbird cannot be integrated with your Norton AntiVirus 2008"

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I just got the following response from Symantec support.  To summarize
"Thunderbird cannot be integrated with your Norton AntiVirus 2008."
Note that the support person states that "Norton AntiVirus 2008 built
in such a way that it will only support the E-mail client as follows:
Microsoft Outlook 2000 and above, Outlook Express - 5.01 sp2, 5.50
sp2, 6.0, 6.01 sp1".

Unbelievable!

Partial transcript of email exchange with Symatic support follows:

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Discussion Thread
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Response (Kamesh.Para) - 09/06/2007 01:12 PM
Hello Andrew,

We welcome you back to our Symantec Online Technical Support.

Andrew, please note that, Norton AntiVirus 2008 built in such a way
that it will only support the E-mail client as follows:

=B7 Microsoft Outlook 2000 and above
=B7 Outlook Express - 5.01 sp2, 5.50 sp2, 6.0, 6.01 sp1

Hence, Thunderbird cannot be integrated with your Norton AntiVirus
2008.

 In order to resolve this issue, I suggest you to install Microsoft
Outlook or Outlook Express.

Please let us know if we can be of further assistance.

Regards,

Kamesh Para
Symantec Authorized Technical Support

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Thank you

--------------------------------------

Customer  wrote - 09/06/2007 08:04 AM

I followed the instructions in the recommend article: (http://
solutions.symantec.com/sdccommon/asp/symcu_contentredirect.asp?
docid=3D20070613182306EN&lg=3Den&seg=3Dhho&ct=3Dus&src=3Dw).

Updating Norton AntiVirus 2008 did not solve the problem.  I am NOT
using a Norton firewall, rather I am using Windows Firewall, which I
have not changed.  Please note that I have Windows Firewall configured
to give me a notice whenever it blocks any traffic; however, I am not
getting an notices.  I have confirmed that the problem
persists even when Windows Firewall is turned off.

Most recently, after uninstalling Norton AntiVirus 2008, Thunderbird
worked just fine.

Having re-installed Norton AntiVirus 2008, the problem has now
returned.

I don't think that it reasonable that I should have to turn off
incoming virus protection in order to use my mail client.  The whole
point of this product is to protect me from possible incoming viruses,
right?

---------------------------------

Symantec Tech Support wrote:

Hello Andrew,

Thank you for contacting Symantec Online Technical Support.

I understand from your E-mail that, you are receiving an error message
"sending of password did not succeed" in your Thunderbird and if
incoming email scanning turned  off then issue is resolved.

Please let us know if we can be of further assistance.

Andrew, this issue can occur if your Norton Program has not been
updated or if Firewall rules for Thunderbird is not set to allow.

In order to resolve this issue, I suggest you to follow the link
provided below:

Title:Cannot send or receive email using Eudora or other POP3 email
program
Document ID:20070613182306

Web URL:

http://solutions.symantec.com/sdccommon/asp/symcu_contentredirect.asp ...

NOTE: please ignore the title as the steps mentioned in the link is
applicable for your issue also.

Please let us know the status of the issue after following the steps
mentioned above.

As one of our esteemed customer, your satisfaction is our primary
concern. Please let us know if this issue has been resolved
completely. If it still persists, we are always here to assist you.

Regards,

Kamesh Para
Symantec Authorized Technical Support

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Customer wrote - 09/05/2007 09:51 AM

When I have incoming email scanning turned on, I get the following
error when trying to connect to my mail server using Thunderbird:
"sending of password did not succeed"

If I turn it off then the problem goes away, but this doesn't seem
like a very good solution.

Thanks for any help you can offer


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